Solved.
Kudos0

Norton Family and network drive

My children can not access my Asus connected hard drive located at 192.168.2.2\Elements.  It can also be found at \\RT-AC68U.

My son sent me a request that "he thinks access to this site should not be blocked."  "http://RT-AC68U" is also shown.  I click on "Allow site" using my iPhone Norton Family app and I get a pop-up that states "There was a problem contacting our servers.  Please try after sometime."  This always happens. If I try the same unblocking with on my PC I receive "An error occurred while saving settings". 

However, unblocking any other website works and it works instantaneously.  I tried to add the website "http://RT-AC68U" to the allowed websites list and I get the response "invalid website".  I also tried adding 192.168.2.2 to the unblock website section but that still does not allow him access to the shared drive.  I have selected "update house rules" on my son's computer after I make changes to Norton Family.

How do I let my children access my network drive without allowing the entire "uncategorized" category?

My Son's computer is running Windows 10.  I have a Norton 360 account, Version 22.22.6.10

Accepted Solution
Kudos0

Re: Norton Family and network drive

Original access to the network drive was through Windows Explorer.  I typed "\\RT-AC68U\" into the address bar and received an error "Windows cannot access \\RT-AC68U".  That same network location can be resolved on any other computer on my LAN except for my children's computers with Norton Family installed.  However, once I tried to map the drive address, I received an error mentioning the share used an older version of SMB which lead me to the solution of enabling the Windows SMBv1 feature on the children's computers.  Asus uses an older, less secure, version of the protocol which was not enabled on my children's computers. 

Thank you for your assistance.

Replies

Kudos0

Re: Norton Family and network drive

Hi TimTechToo,

Thanks for reaching Norton Family Forums.

The configured URL (http://RT-AC68U) for accessing the shared network drive does not qualify as a fully qualified domain name (FQDN).
Hence, you received the "invalid website" response upon adding them to the allowed websites list.

Could you please try using "Windows File Explorer" for accessing the shared network drive?(If it is only being used for file access)
Alternatively, you can try configuring your shared network drive URL with a fully qualified domain name (FQDN). 
For example, you could use http://hostname.<com/net> instead of http://RT-AC68U
A fully qualified domain name can be added in Norton Family house rules as an allowed website.

Thanks,
Norton Family Team

Accepted Solution
Kudos0

Re: Norton Family and network drive

Original access to the network drive was through Windows Explorer.  I typed "\\RT-AC68U\" into the address bar and received an error "Windows cannot access \\RT-AC68U".  That same network location can be resolved on any other computer on my LAN except for my children's computers with Norton Family installed.  However, once I tried to map the drive address, I received an error mentioning the share used an older version of SMB which lead me to the solution of enabling the Windows SMBv1 feature on the children's computers.  Asus uses an older, less secure, version of the protocol which was not enabled on my children's computers. 

Thank you for your assistance.

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