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Norton Family for Android Issues
Hi, first of all, sorry my poor English.
I'm new to Norton products family. I wanted to buy Norton Family product to protect my daughter. I had a phone call with Norton products call center in my country (Türkiye). I asked many questions about product and finally I was satisfied with explanations.
There was also a campaign about buying Norton Family + 10 Norton Security with Backup licenses. I bought it. The important thing was Norton Family for me not the security licenses.
Anyway, I installed Norton android app to my daughter's tablet and mobile phone. I set up them and turned them to child mode.
I also set up the family tab (which is Turkish) in norton web site.
Whats working :
1- Notifications Tab : Showing info like surfing with unsupported browser, surfing to this web page is blocked by Norton...
2- Web tab : blocked web pages list that user tried to reach with chrome or unsopperted browser.
3- Applications Tab : Which apps did user tried to install and which of them succeeded which failed.
4- summary tab : Graphical statistics.
5- weekly mails that reports user activities.
Whats not working :
1- Search Tab : Empty
2- Social Tab : Empty
3- Time Tab : Empty
4- Video Tab : Empty
So, the most important functions of norton family are not working for me. I bought this package exactly for the "Whats not working" list. If your android application can't tell me :
- which videos has been watched in youtube app / mixerbox app
- chat texts and info like chating with which friend from apps like Facebook, etc.
- how many hours has my daughter spent using tab or phone.
- what has she searched?
then why is this application needed for? Why will people give $19.99 for this app? There are many cheaper apps which also can't do these things. That's why I bought norton family, it must trace those and report me.
I tried to get in contact with Norton Family Türkiye call center for two times but they never returned.
So, I want know if there any settings that I missed to set up, PLEASE inform me.
But, if these VERY IMPORTANT FUNCTIONS are really not working, then please tell me exact date when your developers make them work. Because about 2.5 months of my licence have already passed and I don't want to wait for another 2.5 months.
The other thing that I want to discuss is Norton Family licences. I bought :
10 Norton Security with backup licence
Norton Famliy licence.
I was told (by Norton call center Türkiye) that I can install Norton Security to 10 different computers. There is no problem with this.
I was also told that if I buy Norton Family, I would be able to add Norton Family System as many devices I want for Free. I made them verify this many many times on phone. Only one paid Norton Family and many devices attached to this licence.
I installed Norton SwB to 5 computers.
I installed Norton family android app to 2 devices without Norton SwB.
So, in this situation I used only 5 Norton SwB licences.
When I check Norton Family web site - Services Tab - Norton SwB, tells me that "7 of 10 seats used". I think there is a big mistake or I misunderstood something. I think this is another issue that has to be explained.
Apologies if I made any wrong translation and wrote something wrong which I didn't want to mean.
With my best rigards.