Norton family app Andriod
Posted: 04-Jul-2022 | 5:21AM · 2 Replies · Permalink
I have subscribed today with Norton family parental control.
I have accessed my account, but I still can't my child to it. My child's phone is Galaxy s9. By the second step, where I need to fill in the codes from child's phone norton app in my account to link it. It recognizes the phone, but it doesn't register it and gives my a red x in my child's phone. I have turned on all the requested functions in my child's phone setting, but it still not working. I tried also to log in as a parent in my child's phone, it is just the same case: it refuses any access.
I would like here a solution please!
Re: Norton family app Andriod
Posted: 06-Jul-2022 | 4:10AM · Edited: 06-Jul-2022 | 5:02AM · Permalink
Hi @Haifaa Alsadeq1,
We are analysing this issue.
Meanwhile could you please "Activate Child Device" using the "Sign in" option.
Norton Family Team