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Kudos0

Norton Family app disabled when pressed clear cache

Hello,

I installed Norton Family app in my son's Redmi 4A phone
to control the phone usage time
But when he presses the "Recent App button" and clear
the cache (memory), the Norton Family app is
disabled/stopped working and he gets full access to the
phone.

Norton has no solution for this...tired of them and they
not willing to refund.

I brought this phone in Hong Kong and we are living in
Hong Kong.


Any way to fix this?


Thanks
 

Labels: Android

Replies

Kudos0

Re: Norton Family app disabled when pressed clear cache

Hi @hashim_ma,

   Thank you for sharing your observation. We will investigate it, and post an update to this thread when we have more information.

Regards,
Norton Family team

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