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Norton Family App (Not updating childs profile)
Today I downloaded Norton Family to my son's IPHONE XR. Went through the steps to install the profile on the Iphone, giving permission to the Management Certificate, etc. This program opens in Safari, and it says that it completes. However, when you go back to the norton family app, it says Profile Failed, Try Again. This is an endless loop. I chatted and spoke with representatives all day long. SOOOO Frustrating.
Has anyone experienced this problem? Is this an IOS problem? We are running IOS 12.1.2