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Kudos0

Norton Family App (Not updating childs profile)

Today I downloaded Norton Family to my son's IPHONE XR.  Went through the steps to install the profile on the Iphone, giving permission to the Management Certificate, etc.  This program opens in Safari, and it says that it completes.  However, when you go back to the norton family app, it says Profile Failed, Try Again.  This is an endless loop.  I chatted and spoke with representatives all day long.  SOOOO Frustrating.

Has anyone experienced this problem?  Is this an IOS problem?  We are running IOS 12.1.2

Replies

Kudos0

Re: Norton Family App (Not updating childs profile)

I am having the exact same problem with my IPHONE XR. I have 2 phones that I am trying to install the APP on and I am getting the same Profile Failed, Try Again message. I called Norton 2 times with no luck. I was told it was a problem they were unfamiliar with and that they need to remote into my computer to see what's going on. Were they able to help you?

Kudos0

Re: Norton Family App (Not updating childs profile)

Hi Volfanknight & Alison0126,

We have made a backend fix to address the issue affecting installation of the Device Management profile on the latest iPhones. Could you please try again and let us know if you are able to successfully install the profile?

Thanks and Regards,
Andrew.

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