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Kudos0

Norton Family - "Apps with usage access" gets turned off on device boot

Hi,

Bought new Nokias for my kids recently. Now I have a problem with one of the phones (so it might be a device vendor issue or not). With Nokia 5 (Android 8.1.0) and Nokia 6.1 (Android 9.0) everything (Norton App Lock and Norton Family parental control) is working fine. But with Nokia 5.1 (Android 8.1.0) things got trickier. I can install Norton Family parental control on it just fine, and everything is working as expected, until the device is booted. Upon boot, the "Settings" app is launched on background (checked from Google account history) and the setting "Apps with usage rights" for Norton Family pc is revoked. Hence, the time limits still work but usage is not reported anymore and web restrictions do not apply anymore.

Also it looks like a different (older) version of Norton Family pc seems to be installed for Nokia 5.1 than N6.1 and N5.

Any ideas? Could it be an issue with a) Norton Family pc, b) Nokia battery saving thing or maybe c) Older version being installed for Nokia 5.1 from Play Store or eventually d) Android 8.1.0 for that specific Mediatek platform? Should I just wait for Norton Family pc updates and/or Android Pie for N.5.1 or is this a known issue already on 8.1.0 vanillas on that platform / Nokias specifically?

Cheers,

// P

Replies

Kudos0

Re: Norton Family - "Apps with usage access" gets turned off on device boot

Hi @ph74_fi,

    We also did not find this issue with Nokia 5.0 or 6.1 devices at our disposal. As you mentioned, can you please maje sure Norton Family is not subjected to Battery optimization by adding it to the list of apps not optimized (Settings->Apps and notifications->Advanced->Special App access->Battery Optimization).

Thanks and regards,
Norton Family team

Kudos0

Re: Norton Family - "Apps with usage access" gets turned off on device boot

Hi,

I tried whitelisting both Norton Family and Norton App Lock in battery optimization of Nokia 5.1, but no results. Once booted, the "Settings" app was launched once again in background and usage access for NF was turned off. I also factory reset the phone and configured it again but the behaviour remains the same. Any further ideas to try?

Cheers,

// P

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