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Kudos0

Norton Family asking for restart after sleep mode

I just installed the Norton Family on Friday and it keeps asking me to restart after waking up from sleep mode. I have done it several times but it still does it.

Replies

Kudos0

Re: Norton Family asking for restart after sleep mode

Hi t-snader,

Can you please let me know what version of Norton Family you have on the PC?

To find the version, please click the Norton Family icon in the system tray and select “About Norton Family”.

Thanks

Katie

 

Thanks Katie
Kudos0

Re: Norton Family asking for restart after sleep mode

I have quite a similar issue. Norton Family asks to restart my computer more or less every two hours.

I'm running Norton Family 3.1.0.10 under Win7 Home Premium v 6.1 (compilation 7601: Service pack 1)

Kudos0

Re: Norton Family asking for restart after sleep mode

Hi felixoom,

The latest version of Norton Family is 3.1.0.17.  The Norton Family Automatic LiveUpdate is asking you to restart the PC, so the latest version can be applied to you PC.  So what happens after you restart your PC?  Does it ask again?

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family asking for restart after sleep mode

Hi

also having the same issue, familysafe forcing a restart sometimes 3 times in an hour or so.

version 3.1.0.10, framework 5.2.1.3 datastore 5.2.1.3

running on windows 7 professional

would prefer to do my normal computing without a restart every hour or two

Kudos0

Re: Norton Family asking for restart after sleep mode

Hi loganfamily,

Can you please let me know, if you happen to know what version of Norton Family you had before being asked to restart the PC?  After you restarted your PC 3 times, did it upgrade the program to a higher version each time or stay on 3.1.0.10 all the time?

Please also send me your Norton Family account email address via private message by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family asking for restart after sleep mode

I just uninstalled the older version and installed te last one and all is OK now.

Thanks

Kudos0

Re: Norton Family asking for restart after sleep mode

I'm having the same issue. I am running 3.1.0.17. Windows 8.1. Brand new PC. How do I make this stop?

Kudos0

Re: Norton Family asking for restart after sleep mode

Hi CraigS,

Please send me your Norton Family account email address via private message by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family asking for restart after sleep mode

@KatieQ - thank you for the email invitation. The problem has disappeared. I wish I could tell everyone how/why, but I have no idea which of the many things that I did (uninstall, reinstall, updates of other Norton products, etc.) did the trick.

Kudos0

Re: Norton Family asking for restart after sleep mode

Hi CraigS,

Thanks for the update.  Please let us know if you see the issue happen again.

Thanks

Katie

Thanks Katie

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