I just installed the Norton Family on Friday and it keeps asking me to restart after waking up from sleep mode. I have done it several times but it still does it.
Can you please let me know what version of Norton Family you have on the PC?
To find the version, please click the Norton Family icon in the system tray and select “About Norton Family”.
I have quite a similar issue. Norton Family asks to restart my computer more or less every two hours.
I'm running Norton Family 126.96.36.199 under Win7 Home Premium v 6.1 (compilation 7601: Service pack 1)
The latest version of Norton Family is 188.8.131.52. The Norton Family Automatic LiveUpdate is asking you to restart the PC, so the latest version can be applied to you PC. So what happens after you restart your PC? Does it ask again?
also having the same issue, familysafe forcing a restart sometimes 3 times in an hour or so.
version 184.108.40.206, framework 220.127.116.11 datastore 18.104.22.168
running on windows 7 professional
would prefer to do my normal computing without a restart every hour or two
Can you please let me know, if you happen to know what version of Norton Family you had before being asked to restart the PC? After you restarted your PC 3 times, did it upgrade the program to a higher version each time or stay on 22.214.171.124 all the time?
Please also send me your Norton Family account email address via private message by clicking Inbox at upper right hand corner.
I just uninstalled the older version and installed te last one and all is OK now.
I'm having the same issue. I am running 126.96.36.199. Windows 8.1. Brand new PC. How do I make this stop?
Please send me your Norton Family account email address via private message by clicking Inbox at upper right hand corner.
@KatieQ - thank you for the email invitation. The problem has disappeared. I wish I could tell everyone how/why, but I have no idea which of the many things that I did (uninstall, reinstall, updates of other Norton products, etc.) did the trick.
Thanks for the update. Please let us know if you see the issue happen again.
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