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Kudos0

Norton Family BHO (Browser Helper Object) causes Blank page with Google Image Search

When using Google Image search on my child's laptop I get a blank page, however when Norton Family BHO add-on is disabled, Google Image search works fine.

Laptop Details:

Windows 7 Home Premium Service Pack 1 - 64bit OS

Internet Explorer 10

Windows account - Standard User

Norton Internet Security version 20.4.0.40

Norton Family Version: 2.9.5.9

Problematic Add-on: Norton Family BHO (Browser Helper Object)

Google Image search (safe search) uses HTTPS

When BHO Add-on Disabled - Google Image search works fine 

When Add-on Enabled - Google Image search starts to load images then reverts to blank page: https://www.google.com.au/blank.html?safe=active

whereas google search (not image search) works fine and also uses HTTPS safe search

There seems to be a conflict between Google Image search and the BHO Add-on.

Any help would be greatly appreciated...

Replies

Kudos0

Re: Norton Family BHO (Browser Helper Object) causes Blank page with Google Image Search

Hi average_pilot,

Thanks for the post.  I've reported this to the team for further investigation.  You mentioned you use Internet Explorer 10.  Just try to narrow down cause of the issue.  Is it possible that you try Firefox on the PC to see if you experience the same issue?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Family BHO (Browser Helper Object) causes Blank page with Google Image Search

Hi average_pilot.

The team is working on to address the issue.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Family BHO (Browser Helper Object) causes Blank page with Google Image Search

Thank you !!

Looking forward to this being resolved, I'm very pleased with this product.

Cheers

Accepted Solution
Kudos0

Re: Norton Family BHO (Browser Helper Object) causes Blank page with Google Image Search

Hi average_pilot,

The Norton Family team released Norton Family Windows client 2.9.5.14 LiveUpdate patch today which corrects the Google image search issue.  When your PCs get updated to the latest version (If not yet, please wait for one day or so as the LiveUpdate sends the patch to PCs in groups and it might have not reached to your PCs yet), can you please let us know if the update corrects the issue for you?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Family BHO (Browser Helper Object) causes Blank page with Google Image Search

Katie,

When a new version is released, could you please post a sticky note with the version number, so we can easily find out what the latest version is? The "July 3 Update from Norton Family Team" post hasn't been updated since, well, July 3rd.

Thanks.

Kudos0

Re: Norton Family BHO (Browser Helper Object) causes Blank page with Google Image Search

Hi Katie,

Google image search is now working correctly - thanks for the prompt response! 

Cheers

Kudos0

Re: Norton Family BHO (Browser Helper Object) causes Blank page with Google Image Search

HI average_pilot,

Great.  Thanks for the update.

Thanks,

Katie

Thanks Katie

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