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Kudos0

Norton Family blocking websites on unmonitored account

I installed Norton Family on my laptop yesterday (Windows XP) and it appeared to be working fine, but today it is blocking websites on my account, which is not monitored - well, not supposed to be monitored!  Not only that, but this is a website it allowed them to access yesterday and earlier today.  Today the blocking message says it is an uncategorized website, for all users.  Happens in both Firefox and Chrome.  Also, no activity is showing for one of the two children since 7:30 this morning.  I've pretty much had it with this flaky product.  It just doesn't work.

Replies

Kudos0

Re: Norton Family blocking websites on unmonitored account

I installed Norton Family on my laptop yesterday (Windows XP) and it appeared to be working fine, but today it is blocking websites on my account, which is not monitored - well, not supposed to be monitored!  Not only that, but this is a website it allowed them to access yesterday and earlier today.  Today the blocking message says it is an uncategorized website, for all users.  Happens in both Firefox and Chrome.  Also, no activity is showing for one of the two children since 7:30 this morning.  I've pretty much had it with this flaky product.  It just doesn't work.

Kudos0

Re: Norton Family blocking websites on unmonitored account

The later activity showed up eventually.  I allowed access to the website and restarted the laptop, which seems to have worked as a temporary workaround.

Kudos0

Re: Norton Family blocking websites on unmonitored account

Hi nsl1,

I haven't been able to reproduce the issue.  If  you are interested in having a remote session with me, I'll be glad to setup a session with you.  Please send me a private message with your Norton Family email address, so we can check this further.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Family blocking websites on unmonitored account

How does a remote session work?  I'll have to see if I can reproduce it myself first or it will be a waste of everyone's time.

Weirdly, today some of child R's web activity and alerts are showing up under child K...

Kudos0

Re: Norton Family blocking websites on unmonitored account

I'm also having this issue. The only remedy is to restart the computer.

Kudos0

Re: Norton Family blocking websites on unmonitored account

Hi StevieT,

If you can reproduce the issue consistently and want to show this to me via a remote session, please send me a private message.

Thanks,

Katie

Thanks Katie

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