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Kudos0

Norton Family Blocks All Internet Activity On Activated Windows Account

Hello,

I have Windows 7 Ultimate edition.

I have 2 accounts on Windows. Lets say A and B.

On account A, Norton Online Family is not activated and all internet activies works without any problem.

But on account B, Norton Online Family is activated, all internet activities blocked. I cannot even access google.com 

How can I solve this problem?

P.S: Account A is administrator on Windows. Account B is limited account on Windows..

Thank you

Replies

Kudos0

Re: Norton Family Blocks All Internet Activity On Activated Windows Account

Hi musaulker,

It could be a compatibility issue.  Please check the link below where shows the security products that the program is not compatible with.

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20090508145137EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Family Blocks All Internet Activity On Activated Windows Account

Also it would be helpful if you could tell us what "category" it believes Google should be blocked on.

If it is returning "unknown" and you have the "unknown" category blocked it could be that our category rating server cannot be reached, which is why Katie is asking about other AV software.

Kudos0

Re: Norton Family Blocks All Internet Activity On Activated Windows Account

Moved to NIS/NAV Board for better exposure.

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