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Kudos2 Stats

Norton family doesn't work,server fails to respond

I have upgraded, installed and uninstalled,add my child's name,removed it and add it again, fails to add the PC (devise) to my child name. server fails to support Norton family. Frustrating....

Replies

Kudos0

Re: Norton family doesn't work,server fails to respond

I have upgraded, installed and uninstalled,add my child's name,removed it and add it again, fails to add the PC (devise) to my child name. server fails to support Norton family. Frustrating....

Kudos0

Re: Norton family doesn't work,server fails to respond

Hi Mohsen20,

Please let us know what the exact error message you get.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton family doesn't work,server fails to respond

Seriously,  please tell you what the error is.  How about looking through the other 1,000 posts of customers telling you there problems with the system.

The problem is simple:  So far I have paid for three months of no service.  Tomorrow I am throwing in the towel and would like a refund.

MarkO1555

Kudos0

Re: Norton family doesn't work,server fails to respond

Hi MarkO1555,

I'm sorry I had to ask the question, so I can check the status  for that specific issue, and provide an update for the user.  I understand why you feel this way as I did have some idea what error the user might see, but I simply can't just assume what the user sees unless I get the confirmation.

Thanks for your patience and understanding.

Katie

Thanks Katie
Kudos0

Re: Norton family doesn't work,server fails to respond

Thank you Mark well said.

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