• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton Family don't start on Window laptops.

I find it strange that the Norton Family I installed in my kids often don't start up with their laptops. My 2 kids are separately using Window 8 and 10 in their laptops. They both have Avast installed in them. There is no other anti-virus software and I don't see any anti-spyware in them as well. 

Attached picture (dated Mar 31, 2016) of the Time Spent on Device, which show mostly "0" Total Hours per Day of Usage, which are incorrect as they use their laptops everyday.

When I look closer at the laptops, I found that the Norton Family didn't even start up with their laptops. I have to re-install Norton Family, but after awhile, the problem returns again. 

Ted

Replies

Kudos0

Re: Norton Family don't start on Window laptops.

For some reason, the print out in my attached document didn't show the colored bars I see on screen. Pls refer just to the numbers indicated in the document which represent the Total Hours per Day of usage. Thanks.

Kudos0

Re: Norton Family don't start on Window laptops.

Hi twt3911,

It could be a compatibility issue between Norton Family and Avast.  Can you please check out the link below for details?  Just trying to narrow down the issue, can you please uninstall Avast temporarily to see if that resolves the issue?

https://support.norton.com/sp/en/us/home/current/solutions/kb20090508145137EN_EndUserProfile_en_us

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family don't start on Window laptops.

After I uninstall Avast and re-install Norton Family, it works for a day and today Norton Family didn't startup again even when Avast is no longer running on my kid's PC.

Ted

Kudos0

Re: Norton Family don't start on Window laptops.

twt3911,

Do you get any alert saying something like Norton Family is not enabled?

Please give non-administrative rights (limited or restricted) to your child’s user account.  Otherwise,  the kid would have the ability to install/uninstall any apps/games on the PC. 

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family don't start on Window laptops.

I just checked my kid's laptop. The Norton Family is still found in the list of Programs in Control Panel. So my kid has not uninstalled it.

The Norton Family just didn't start up even when the Avast has been removed.

Is there a execution program that I can link to using Window StartUp, so that the Norton Family execution program will always be started up when the laptop is rebooted?

Ted

Kudos0

Re: Norton Family don't start on Window laptops.

Katie,

Let me try the following troubleshooting process one more time and let you know the outcome. 

1. Uninstall Norton Family.

2. Uninstall Avast.

3. Reboot

4. Install Norton Family and set it up

5. Reboot

6. Install Avast. 

7. Reboot

Will see how long it takes for problem to crop up again.

Ted

Kudos0

Re: Norton Family don't start on Window laptops.

Ted,

Sure, please keep me posted on this.

Also, make sure you don't have other parental control program on the PC.  That could conflict with Norton Family.  If it happens again, please check the alerts in your email and in your Norton Family online account to see if it shows any reasons.  

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family don't start on Window laptops.

Hi Ted,

I noticed step #6, you have Avast installed again.  If Avast is the potential reason that is causing the issue, it won't help to resolve the issue.

Thanks

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.