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Kudos0

Norton Family half-functional: not reporting activity, but *is* updating and enforcing house rules

I have Norton Family installed on several laptops in the house, monitoring my kid's accounts. For one of the kids Norton Family reports on all his activities, as expected. For the other, no activities are reported, even though Family tells me the account is being monitored.

Even though the activities are not being reported, the house rules (time restrictions, allowed/blocked websites, etc.) are being updated and enforced. To test this my son logged in and tried to access a blocked website. He sent a note to me asking the site to be unblocked, but I was never notified. From my own laptop I updated his house rules to allow it, and when he tried again a minute later he could access it.

So my son has a half-functional installation of Norton Family. House rules are enforced, but no reporting nor notification occurs. Any ideas what might be causing this, and what I can do to fix it? I've tried reinstalling already.

Using Chrome with the Norton extensions, Windows 10, latest update.

Replies

Kudos0

Re: Norton Family half-functional: not reporting activity, but *is* updating and enforcing house rules

Hi Josh,

Can you please send me the following information by private message via the forum by clicking Inbox at upper right hand corner?

1.  Your Norton Family account email address.

2. The child's profile name

3. The device name of the desktop with the issue.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family half-functional: not reporting activity, but *is* updating and enforcing house rules

Hi Katie,

I sent you a message with the requested info.

-Josh

Kudos0

Re: Norton Family half-functional: not reporting activity, but *is* updating and enforcing house rules

Hi Josh,

Thanks for the update.  We will check into this.

Thanks

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: Norton Family half-functional: not reporting activity, but *is* updating and enforcing house rules

Hi Josh,

Our engineering team checked into your accoutn and provided the following, if it didn’t help we’ll have a remote session with you.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family half-functional: not reporting activity, but *is* updating and enforcing house rules

Looks like it's working. Thank you.

Kudos0

Re: Norton Family half-functional: not reporting activity, but *is* updating and enforcing house rules

Great!  Thanks for the update Josh.

Thanks

Katie

Thanks Katie

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