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Norton Family - Hardware Reset not working
My son recently got a Vodafone Smart Prime 6. I installed Norton Family (premier edition) onto the phone. He then set a pattern to lock the phone and can't remember it.
We have tried the suggested hard reset (volume up+power button for 10 secs) but it keeps rebooting the phone and doesn't go into recovery mode. He understands all his data will go - we just need to reset it.
Does Norton Family block this action (Hard reset)? If so, is there any way round it. I have taken it into a Vodafone shop but they can't help. My only other option is to look at some PC based software (Android Commander) and try to access the root files - but this is an area I don't know so will need to do a lot of research (and it is risky!).
Any help would be great - thanks!