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Kudos0

Norton Family House Rules don't work after Screen Lock/unlock

My child's phone is a HUAWEI LYo-L01 with Android 5.1.

If you lock the screen and then unlock it ..... the norton client house rules no longer work - the child can use the phone without any restrictions.

Note: After unlocking if you click on the Norton Family client icon on the phone it reactivates the house rules .....this of course is useless as it means the child can easily circumvent the Norton House rules on the phone just by simply locking and unlocking the phone.

I was already on with Norton Chat support this morning but they didn't  solve it.

If anyone has a solution I would be greatful.

[additional info]:- on the phone, under SETTINGS I do not see anything about Users ....all I see is Accounts. I do not see anything about guest users anywhere.

Replies

Kudos0

Re: Norton Family House Rules don't work after Screen Lock/unlock

Hi @JRparent,
    Thank you for sharing your observation. We will investigate it, and post an update when we have more information.

Thanks and regards,
Norton Family team