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Kudos0

The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi there,

This is great news, but I am not able to install it as it is only on the US itunes store and when I try to install it I am told that I can not download from the US store.

When will this be available from the UK itunes store ?

Thank you.

Replies

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hello,

Thanks for your interest. We are targeting a UK version early next year. I am unable to give a precise time frame, but Feb-March is likely.

Regards,
Suresh
 

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

I have the same case in my child's ipod touch,  but in Latin America, specifically Colombia.  When will this be available from the Colombia itunes store?

Thank you.

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi pattycarserra,

I'll report your request to the team.  As surganes mentioned earlier, it's hard to give a precise time, but I'll pass your post to the management team.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Same case in  Greece!  When will Norton Family be available from the Greek itunes store?

Thank you.

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi ALEXANDROS,

Thanks for the inquiry.  I'll forward your request to the team too.  Thanks for your patience.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Any update on this ?

I don't see a reason why this is not available in non-us markets  

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Thanks for the inquiry Charles.  

Can you please let me know which localized version you are looking for?  I'll check with the team on this.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Looking for Australian version - but would be happy with the US version - mainly looking to use it for admin functions. 

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi Charles,

I'll check with the team on this.  US version for admin is available now.  You can just access the admin functions from the Norton Family web portal from any devices with internet access, including iOS devices.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi- this is really frustrating, I bought Norton Security Premium yesterday in part for this Family feature, only to find out when trying to install it on the kids' iPads that the Norton Family app for iOS isn't available in New Zealand.

Not kosher, Norton, you need to be upfront about this stuff over here; the Commerce Commission in NZ comes down really hard on misleading advertising so I hope you get your act together and either make the app available in NZ asap, or declare its' unavailability for iOS on your NZ website. I shouldn't have to trawl through the community forum to find this out (for TWO bundles btw, since you only sell bundles of 5 devices in NZ as opposed to the bundles of 10 the US and Canada can purchase for the same price... what's that all about?).

Annoyed.

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi Anthony,

Our team is working on the localized versions of Norton Family.  

The information that Norton Family for iOS is currently only supported in US is shown in red at Norton Family site at https://family.norton.com/familysafety/loginStart.fs

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi,

The Norton Family team has released Norton Family iOS 1.1.0.  This update includes product launch in new locations, Japan and UK. 

For details, please check link at https://community.norton.com/en/forums/norton-family-ios-110-has-been-re...

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Good news it is available in Japan and UK - what about Australia ?

Please can you PM me with a discount code for the full version as my 30 day trial is up and it is not fair non-US/UK/Japan users have to pay the same for an inferior service.

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Just to add to the list of countries represented in this thread...

I purchased Norton Premium expressly to help secure and monitor my childrens' use of their Apple devices and then I find out after I have paid that I cannot download the Norton Family apps from the Canadian app store..

You need to release this app ASAP or start sending out rebate cheques to Canadian (and other affected countries) customers.

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi mseymour67,

I'll forward your request about NF iOS availability in Canadian app store to the team.

For a refund, please contact our Norton Support Chat and phone at https://support.norton.com/sp/en/us/norton-core/current/contact?entsrc=redirect_pubweb

Thanks

Katie 

Thanks Katie
Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hello Katie,

I would rather not have to uninstall my Norton Premium software and request a refund and look for other software. I would like to just get the IOS app that I paid for.

Can this be sent to me? Please give me the date that this will be on the appStore.

Kind Regards,

Mark

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi Mark,

Norton Family for iOS is available in the US, UK, Japan, Australia, New Zealand, South Africa and Hong Kong (English Only) App Store.

The NF for iOS app is not yet available in Canada App Store.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi Katie,

Is there any release date available for the app getting into the Canadian app store..? If it is relatively soon I will wait. If it is going to be years I may look for other options.

Thanks,

Mark

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi Mark,

Thanks for the post.  The Norton Family team plans to launch the app worldwide, but currently we can't share the date yet. 

We will post the information in the forum when it becomes available.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi 

The last post in this thread is on September 2016 and the app is not yet available worldwide. Any updates?

ps: Waiting for Turkey AppStore

Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi uunal,

Norton Family iOS is currently available in the US, UK, Japan, Australia, New Zealand, South Africa, Hong Kong (English and Traditional Chinese) and Indonesia (English) App Store.

I'll forward your request to the management team.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family iOS 1.0 Has Been Released - But not available in the UK

Hi,

Update:

Norton Family iOS is now available in the App Stores mentioned in the thread, Colombia, Greek, Australia, New Zealand, Canada and Turkey.  For details, please check Norton Family iOS 1.5.0 release announcement below.

https://community.norton.com/en/forums/norton-family-ios-150-has-been-re...

Thank

Katie

Thanks Katie

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