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Norton Family on iPhone7

Currently have Norton Family & trying to install on my daughter's iPhone7. I downloaded the app from the store and it installed fine but when I try to sign in I get this message: "PLEASE CHECK YOUR INTERNET CONNECTION AND TRY AGAIN. MAKE SURE YOUR FIREWALL OR ROUTER IS NOT BLOCKING THE CONNECTION". 

I have tried signing in over wi-fi and over my cellular network and neither works. Really need a solution.

Thank you,




Re: Norton Family on iPhone7

never mind, solved it!


Re: Norton Family on iPhone7

Hi nikicolorado,

Glad it worked and you were able to login fine. Just wondering how you solved it if you could share more details.

Was it a connectivity issue that you had on the device?


Norton Family Team

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