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Kudos0

Norton Family logging non-browser activity

When using apps with both Win 8.1 & 10, NK is logging web activities as if the websites were visited using a web browser. For exàmple, the weather app in windows generates a log entry and playing music with MusicBee will also create log entries. So if you compare the browser history to the NF log, there is a discrepancy. This causes an issue as the user is accused of visiting websites they have not. Please correct this false logging of user activity.

Replies

Kudos0

Re: Norton Family logging non-browser activity

Hi Born,

Norton Family currently logs the website that is visited and the URLs embedded on the website.  The program also logs the blocked website.

I'll forward your request to the team.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family logging non-browser activity

Katie,

I think you misunderstood my issue. The activity I was referring too is not from websites visited using a browser, but from the OS or apps on the PC. Thus, NF logs activity even when no browser is opened on the PC. This gives a misleading log of websites supposedly visited by the user.

Thanks

Kudos0

Re: Norton Family logging non-browser activity

Thanks for the update.  We will check into this.

Can you please send me your Norton Family account email address, the app name and date that logs get created by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie

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