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Norton Family message blocking troubleshooting

Hello, I have recently installed Norton Family, which is working great except for the messages feature.

I have it set not to block messaging, but the program is still blocking messaging.  I want my children to be able to receive messages.  Does anyone have any solutions?   Thanks!



Re: Norton Family message blocking troubleshooting

Hi P Doyle,

Can you please provide the following information, so we can investigate this?

1. What manufacturer of the Android tablet.

2. What version of Norton Family is running on the machine?  To find the version number,  please go to your Android device, click Menu ->   Settings ->   Applications ->   Manage applications ->   Norton Family.

3. What version of Android is running on the device?  To determine what version is running on your device, select Apps >   Settings >   About phone or About tablet.

4. Can you please send me a private message with the following information via the forum by clicking Inbox at upper right hand corner?

a. Your Norton Family account email address. 

b. Show me screen shots where show you set "not to block messaging" &  "but the program is still blocking messaging"

Instructions to post screenshots can be found here




Thanks Katie

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