• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton family mobile app not displaying hour's of pc use

I just installed Norton family on the pc for my 2 kids. All installed well. Set up time monitoring and curfew hour's. As they were using the pc went online to my Norton family account from my Samsung Galaxy A3 and saw it was telling me what sites they had visited and how long they had been on the computer. All good. Now I download the Norton family mobile app to my phone thinking it would provide easier access to monitor their activities. The app shows the sites they visit but not the hours . It just says no activity for this period. Clearly wrong since the websites tab is telling me they are on line and the online site can tell me the hours. Anyone any ideas or should I just give up on the app and login through my browser.

Replies

Kudos0

Re: Norton family mobile app not displaying hour's of pc use

I have the same problem on my dtrs new tablet.

Kudos0

Re: Norton family mobile app not displaying hour's of pc use

Hi Tj666w,Sarah P,

Parent app doesn't track Time usage hours activity at present but parents can still view 'Daily limit reached' activity under Alerts/Activity->Time

Please continue using Portal to view time usage activity in detail.

Thanks,

Devi AK

Kudos0

Re: Norton family mobile app not displaying hour's of pc use

This is very poor from Norton to release a mobile app that has a section that reports pc hours used, which then only says no activity for this period, to be then told that the app doesn't monitor time and I should use the web portal. So why have the app? Besides all the app has to do is to read from servers the information there - it doesn't actually monitor the time from the app.
Kudos0

Re: Norton family mobile app not displaying hour's of pc use

I tried viewing it on the web page (both on my phone & my laptop) and I can't see the time used either. I know the limit has been reached based on web activity, but the computer is still active and in use. 

This thread is closed from further comment. Please visit the forum to start a new thread.