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Kudos0

Norton family in mobile device

Hi,

I recently installed norton family in my computer.

I have one child.
In the home computer we have 2 user accounts - one for me, one for my child.
Norton family seems to be working well, monitoring the child account.

We also have a samsung tablet - SM T-700, with Android 5.0.2
in the tablet we have 2 user accounts, one for each of us.

I would like norton family to monitor the child account in the tablet as well.
I added the device to the child list of devices, also installed "Norton family" app in the child's user account in the tablet.

But it doesn't seem to be working.

For example, the time limits are not enforced.

What should I be doing ?

Thank you,
Avital

Replies

Kudos0

Re: Norton family in mobile device

Hi Avital,

Please check out the the link below to make sure you have installed Norton Family on the Android device successfully.  Norton Family for Android monitors time.

https://family.norton.com/familysafety/help.fs?action=installingNSM#win

If you have any further questions later,  please let me know.

Thanks

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: Norton family in mobile device

Thank you Katie

I went into Parent Mode in the tablet and discovered that time supervision was off.
I turned it on and it seems to be working.

Is time supervision done seperately for each device ?

Or can I have a configuration that defines the number of hours I allow to use for all devices,
and the child will chose themselves how much time to use each device ?

Avital

Kudos0

Re: Norton family in mobile device

Hi Avital,

Thanks for the update.

Norton Family currently monitors time per device, not multiple devices.

I'll pass your request setting up time restrictions for multiple devices together to the team.

Thanks

Katie

Thanks Katie

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