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Kudos0

Norton Family not blocking apps on Android phone

Norton Family is not blocking the apps on my daughter's phone despite being correctly configured (as far as I can tell). Time supervision doesn't work either, but that's not so important. Android version is 5.0.1 and we live in Germany. Are there limits to versions and location? Thank you

Replies

Kudos0

Re: Norton Family not blocking apps on Android phone

Hi NervilMum,

These two features, apps blocking and time monitoring are available for premier users.  If you are a premier user, these are available for German.

For location, Location Supervision requires parent activation before use. For Android, feature available in Australia, Canada, Japan, New Zealand, the United Kingdom and the United States only.

For time monitoring, please make sure the Time Supervision is turned on in House Rules.  By default, it not On.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

I do have the Premier subscription and as far as I can tell everything is correctly configured and activated. The house rules on my daughter's phone even inform her that I have deactivated apps, including YouTube, but she can still use them.
Kudos0

Re: Norton Family not blocking apps on Android phone

Hi NerviMum,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

Hi NerviMum,

Location Supervision for Android is available in Australia, Canada, Japan, New Zealand, the United Kingdom and the United States only.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

I have the same problem. I subscribe to premier. I got an email that Firefox was downloaded and cannot be monitored (sons android phone). I logged in and blocked it on Nortons site for his house rules. I also uninstalled it. The next day I got another email it was downloaded again. I verified it was again installed and usable under his account. I removed it again and then tried it myself. Downloaded and installed no problem. I was able to use with no issues. This makes Norton pointless for me.

Kudos0

Re: Norton Family not blocking apps on Android phone

Hi Agent0071,

You said "I removed it again and then tried it myself. Downloaded and installed no problem"

When you block the app from the Apps list in your House Rules, it blocks the app.  It doesn't prevent user from installing it.

My question is after you check the Firefox App to be blocked and SAVE it (you don't need to remove Firefox), are you still able to use Firefox app afterward?

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

Yes. I was still able to open the app and use it.

Kudos0

Re: Norton Family not blocking apps on Android phone

Thanks Agent0071 for the update.  

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

Hi Agent0071,

Please check the link below to see if it helps.

https://community.norton.com/en/forums/norton-family-not-blocking-apps-a...

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

I checked out link and check my sons phone. Usage access is on for Norton. So this is not the issue in my case.

Kudos0

Re: Norton Family not blocking apps on Android phone

His phone is an unlocked Moto G 4 from Amazon with Android 6.0.1 if it matters.
Kudos0

Re: Norton Family not blocking apps on Android phone

Hi Agent0071,

Thanks for the update.  

1. Does it only happen to the Firefox app or to other apps too?

2. Can you please let us know if other features in the program work at all?  For example, if you, use the phone as the monitored child and try to visit a forbidden website, do you get blocked?

3. As I mentioned in my previous post, can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

  1. Other apps too. I was able to install other unsupported browsers and use them even after blocking them.
  2. If I go to a forbidden site with Chrome, it blocked me. When I went with Firefox, it did not.
  3. I will send my info.
Kudos0

Re: Norton Family not blocking apps on Android phone

Hi Agent0071,

Just want to double check, you do have the Apps Supervision turned ON at House Rules -> Apps in your Norton Family account, right?

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

Yes
Kudos0

Re: Norton Family not blocking apps on Android phone

Thanks for the confirmation.  We will check further on this.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

Hi Agent0071,

Please do the following:

A. Share a screenshot of ‘App Usage’ status for Norton Family.

Instructions to post screenshots can be found here

https://community.norton.com/forums/how-post-image-forums-0

B. Check if house rules got updated for App Supervision.

Steps to Follow:

  1. Open NF Browser->Tap on Child Avatar
  2. Select House rules from the menu
  3. Tap on ‘Your parents can monitor the apps you install’ rule->Verify the apps blocked by user are listed in the Details view

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

On my child's phone or on the Norton Family web site?
Kudos0

Re: Norton Family not blocking apps on Android phone

Agent0071,

Please on the child's phone.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

Kudos0

Re: Norton Family not blocking apps on Android phone

Hi

Please also send a screen shot of "A. Share a screenshot of ‘App Usage’ status for Norton Family" from my previous post.

Where to find it: Open Device Settings->Security-> App Usage Access ->Enable for Norton Family

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

OK. It looks like that was probably the setting. It showing as off in the app usage access. I turned it on. The problem is I can turn it back off again even when logged in under my child's account on the phone and not mine. So that would mean he can shut it off as well.
Kudos0

Re: Norton Family not blocking apps on Android phone

Hi Agent0071,

Thanks for the update.  I'm glad to hear it works after turning on the App Usage Access option.

Do you get any alerts in your Norton Family online account or in your email about the option is Off?

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not blocking apps on Android phone

No I don't get an email when that option is turned off. I do get emails about unsupported apps being installed and things like that, though
Kudos0

Re: Norton Family not blocking apps on Android phone

Hi Agent0071,

Parent will receive both alert and notification email when app usage is turned off.

After you log onto your Norton Family https://family.norton.com, please click the Alert pic which is located under your, the parent's name at upper right hand corner.

Thanks

Katie

Thanks Katie

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