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Norton Family not compatible with WD MyCloud NAS
To access our family NAS storage, we use "http://mycloudpr2100".
When a monitored person (one of my kids) attempts to access our NAS, Norton Family sends the following message: "Warning! This website goes against house rules. "mycloudpr2100" is considered as an uncategorized website."
However when I try to clear this website for further use (in the allowed websites section), I get the following error message: "Invalid Website".
So in one case, this address is considered a website access to which should be prevented.
And on the other hand, it is considered an invalid website that cannot be cleared for use.
I am therefore stuck and either need to give my kids' my admin access, or deactivate Norton Family or forget about giving them access to our NAS... All very bad alternatives.
I spent 2 hours with support guys to explain this problem a few months ago. They said this was being escalated to level 2 folks who were going to call me in the next couple weeks. They never did and I spent again tonight almost 3 hours with level 1... to reach the same conclusion: they will escalate to both management and level 2... Let's hope someone ends up taking care of this, this time. I certainly won't renew my license if I don't get any further feedback: a software with issues does happen... spending 5 hours with support and not getting any acceptable solution out of it, is way above the line of what's acceptable. I will monitor their reply and post it here if I receive any... or just move on to a better software.