• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton Family not compatible with WD MyCloud NAS

To access our family NAS storage, we use "http://mycloudpr2100".

When a monitored person (one of my kids) attempts to access our NAS, Norton Family sends the following message: "Warning! This website goes against house rules. "mycloudpr2100" is considered as an uncategorized website."

However when I try to clear this website for further use (in the allowed websites section), I get the following error message: "Invalid Website".

So in one case, this address is considered a website access to which should be prevented.
And on the other hand, it is considered an invalid website that cannot be cleared for use.

I am therefore stuck and either need to give my kids' my admin access, or deactivate Norton Family or forget about giving them access to our NAS... All very bad alternatives.

I spent 2 hours with support guys to explain this problem a few months ago. They said this was being escalated to level 2 folks who were going to call me in the next couple weeks. They never did and I spent again tonight almost 3 hours with level 1... to reach the same conclusion: they will escalate to both management and level 2... Let's hope someone ends up taking care of this, this time. I certainly won't renew my license if I don't get any further feedback: a software with issues does happen... spending 5 hours with support and not getting any acceptable solution out of it, is way above the line of what's acceptable. I will monitor their reply and post it here if I receive any... or just move on to a better software.

Replies

Kudos0

Re: Norton Family not compatible with WD MyCloud NAS

Hi donaldino436,

Thanks for bringing your issue in Norton Family forum. We would be happy to help you.

Sorry to hear the inconvenience you have faced!

We would like to have a remote session with you to troubleshoot the reported issue.

We have sent you a private message with details for the same. Could you please respond with your convenient time via private message?

Thanks & Regards,
Manoj Kumar

Kudos0

Re: Norton Family not compatible with WD MyCloud NAS

Hi donaldino436,

If you are unable to join the remote session, you could quickly try the below solution.
Please configure your NAS storage with a fully qualified domain name (FQDN).  For example, you could use http://mycloudpr2100.<something> eg: http://mycloudpr2100.net ( instead of http://mycloudpr2100 ) After making this change, add the fully qualified name (http://mycloudpr2100.<something>) in Norton Family house rules as a allowed website.

Please try this and let us know if this works.

Kudos0

Re: Norton Family not compatible with WD MyCloud NAS

hello Suyambu and thanks for the suggestion
it would be a great idea if it could be done / I knew how to (I looked but unsuccessfully)
another alternative would be for Norton to allow website addresses without a dot-something at the end...

thanks and best, E

Kudos0

Re: Norton Family not compatible with WD MyCloud NAS

thank you, Manoj
I just replied to your message with a private message
I have spoken to one of your level 2 colleagues tonight, who took screen shots and logs... He told me he would get in touch with you to share those with you
best, E

Kudos0

Re: Norton Family not compatible with WD MyCloud NAS

Hi donaldino436,

Thanks for your response to the remote session. Manoj and Myself are from Norton Family Engineering team, we will try to help you directly via the remote session. We will further connect on the scheduled time. Manoj will send more details for remote session via private message.

This thread is closed from further comment. Please visit the forum to start a new thread.