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Norton Family not monitoring
I'm running Norton Family Premier (as in - I pay for this). I, like many others, have a computer not being monitored since the December debacles with this product. The computer is a PC running Windows Vista. I am the administrator on the computer. There are 2 accounts - me and my son. (Yes I am positive!). The icon is in the tray and the task manager shows the process running. The user and the device show in my Norton Family activity manager window.
I tried uninstalling and reinstalling. It appeared to work, but upon reinstalling a get the message "This computer belongs to another account". I tried to uninstall and reinstall again (and a 3rd time), but now the login to my account to authorize never succeeds. It takes my info and just present the login screen again as if nothing happened.
I am fed up at this point. I have checked the forums and see very little help coming from forum monitors like KatieQ on the same and similar topics. I was appalled to see a "Resolved" link in one post from TrevorWhite, leading to a response from KatieQ that "we are aware of the problem and are working on it". Really ?!?! The most valuable post in the forum seems to come from another frustrated user recommending Qustodio.