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Kudos0

Norton family not recording activity

I have Norton family installed on 4 devices used by two children, but it has stopped showing the activity. It is showing no activity for last 2 wks ( maybe longer) when I know there has been ! Any ideas ?? I have checked it is still installed on all the devices & done some web searches myself, but they are not showing up . I was about to upgrade to premier but not do sure now .

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Kudos0

Re: Norton family not recording activity

Hi Nittyb,

If you log onto your Norton Family online account, do you see any alert message saying the program has been disabled?  If you try to access a forbidden website as the child, does the website get blocked?

Can you please uninstall/reinstall Norton Family on the devices to see if that helps?

https://family.norton.com/familysafety/help.fs?action=installingNSM#win
https://family.norton.com/familysafety/help.fs?action=uninstallingNSM

Thanks

Katie


 

Thanks Katie

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