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Kudos0

Norton Family not registering the Time my child is using here phone

Hi,

I installed Norton Family a week ago. When I today checked there is no time registered in the Time supervision section for my childs phone. If I look at the apps section to see what apps have been used, time spent on each app is noted under each app, so some time is recorded, just not in the time supervision section, where there is no activity.

And, yes, the time supervision section is enabled.

Any thoughts on this appreciated.

Cheers,

/M

Replies

Kudos0

Re: Norton Family not registering the Time my child is using here phone

Hi @Segelmange,

Please check the following settings for the child device

1. Login to Norton Family Portal->Navigate to House Rules->Click on 'House Rules Settings' link under Time Supervision

2. Click on the drop down->Select child's age group and save the settings.

Please let us know if issue still exists.

Thanks,

Devi AK

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