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Kudos0

Norton Family not tracking time, not enforcing time limits, not tracking activity correctly

When reviewing this week's Norton Family usage report I noticed the following discrepancies compared to the time I've seen my daughter on the computer:

-Not enforcing time limits (2 hours per day)

-Not tracking time at all (shows 0 hours for the week, but also shows some web activity for the same time period, and I've visibly seen my kid on the computer with Norton running so I know she should have accrued time)

-Not tracking video activity (I know that my kid has been watching youtube videos, so this should show up--as recently as 3/23 she was watching videos and this doesn't show up)

What is the fix for this?  Daughter's computer is Windows 7 64 bit; browser of choice is Chrome.

Tried to include screen shot, system errors when I do this.

Replies

Kudos0

Re: Norton Family not tracking time, not enforcing time limits, not tracking activity correctly

When reviewing this week's Norton Family usage report I noticed the following discrepancies compared to the time I've seen my daughter on the computer:

-Not enforcing time limits (2 hours per day)

-Not tracking time at all (shows 0 hours for the week, but also shows some web activity for the same time period, and I've visibly seen my kid on the computer with Norton running so I know she should have accrued time)

-Not tracking video activity (I know that my kid has been watching youtube videos, so this should show up--as recently as 3/23 she was watching videos and this doesn't show up)

What is the fix for this?  Daughter's computer is Windows 7 64 bit; browser of choice is Chrome.

Tried to include screen shot, system errors when I do this.

Kudos0

Re: Norton Family not tracking time, not enforcing time limits, not tracking activity correctly

Second attempt to include screen shot

Kudos0

Re: Norton Family not tracking time, not enforcing time limits, not tracking activity correctly

HI muyfifi,

I assume you are a Norton Family premier user as feature of monitoring video is available for Premier users only.

You don't see the videos activities, and do you see youtube.com is logged at Activity -> Web online around the same time?

Thanks

Katie

Thanks Katie

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