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Kudos0

Norton Family not tracking Videos or Message or Time

I've installed family on an iPhone 6 and website tracking, search, and video is showing up when using the Norton Browser.

How do I track videos using the YouTube app on the phone?

Also, I have not seen one message (SMS) showing up since activating the tracker in house rules.  What am I missing?

And I haven't seen Time Tracking working yet, either.  Please advise.

Brian

Replies

Kudos0

Re: Norton Family not tracking Videos or Message or Time

Hi B Librandi,

The Norton Family iOS child monitoring app includes the following 4 features:  

  1. Web supervision
    • Lets your children explore the Web freely, while keeping you in the know about which sites they visit and giving you tools to help them avoid unsuitable content.
  2. Search supervision
    • Shows you the words, terms and phrases your children search for, giving you insights into their interests and helping you keep them safe from inappropriate content.
    • Supports Google, Yahoo, Bing, Ask and YouTube
  3. Location supervision (premier feature)
    • Keeps you in the loop about where your children are by letting you map the location of their device.
  4. Video supervision (premier feature)
    • Allows you to monitor the YouTube videos your children are watching on their iOS device, even letting you view a snippet of each video, so you know when you need to talk.

The rest of the features that are available for Windows and Android devices, not yet for iOS yet are being worked on.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not tracking Videos or Message or Time

Katie,

Thanks.  Re: #4, I only see it reporting on videos if they watch them through the Norton browser.  Can it track their viewing behavior when using the apps themselves?  (i.e. YouTube, for example)

Brian

Kudos0

Re: Norton Family not tracking Videos or Message or Time

Hi Brian,

Norton Family iOS currently doesn't monitor apps.  The program monitors videos from browser.  I will report your inquiry to the management team.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family not tracking Videos or Message or Time

I would also like to request this feature. I monitor two children, both of whom are already used to watching YouTube videos from within the YouTube app, one on iOS and one on Android. My iOS user is autistic, changing a habit, like using YouTube in the browser instead of the app, can be very challenging for him! Thanks!

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