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Kudos0

norton family not working on on my kids devices

i have downloaded Norton family on both my kid's hudls about a week ago. they both show as been protected but when i look to see their usage, it tells me there has been none. my eldest was on it all day last wednesday, supposedly doing research for her school homework, i know she uses Facebook on her mobile, but need to block it on the broadband as she has caused problems on it for herself before due to inappropriate messages. i have tried to block it through my router settings but dont know if thats working either.

Replies

Kudos0

Re: norton family not working on on my kids devices

Hi ckell,

I have asked a mod to move this post to the NortonFamily Board for greater visibility.  There will be a link left behind so you can find it!

Kudos0

Re: norton family not working on on my kids devices

do you see any activity logged from those devices?

if not then you may have not installed the client.

Kudos0

Re: norton family not working on on my kids devices

there is no activity showing for both children, the norton family sign is showing on both tablets, and they both show in the family profile on the parent page on my pc.bethany has just got a new tablet as her old one broke, just installed norton family on that one tonight.

Kudos0

Re: norton family not working on on my kids devices

Hi ckell,

If you try to visit a forbidden website as the monitored child, do you get blocked?

Thanks

Katie

Thanks Katie
Kudos0

Re: norton family not working on on my kids devices

bethany's tablet is now blocking sites but not showing any activity. mathew's can still access anything and does not show any activity. i uninstalled norton family from mathew's tablet, using his account, didn't think that was possible, and reinstalled but still no different. having problems tring to delete old tablets from the monitoring section, had to shorten bethany to beth to get her new tablet to be covered.

Kudos0

Re: norton family not working on on my kids devices

wromg, bethany's hudl can still access facebook and all the rest, it had been disconnected from the router when i tried it earlier.

Kudos0

Re: norton family not working on on my kids devices

Hi ckell,

You mentioned no website gets blocked and no logs neither.  Are there any functions that work at all?  If none of them works, it's very possible that Norton Family hasn't been installed or configured correctly on the devices.  Can you please check out the link below to see if you have followed the steps installing Norton Family? 

https://family.norton.com/familysafety/help.fs?action=installingNSM#win

If you have any questions, please let me know.

Thanks

Katie

Thanks Katie
Kudos0

Re: norton family not working on on my kids devices

yes, forgot to mention, when i uninstalled norton family from mathew's hudl i got an alert to say it had been removed.

Kudos0

Re: norton family not working on on my kids devices

when i installed norton family on the kids tablets, i followed the step by step instructions to set-up, but when i got to the part about house rules, it said on the screen that there were no house rules associated and there did not seem to be anywhere to change that. on bethany's hudl, when i tap on the norton family icon, child mode comes on and shows two rules for this device, my parents can monitor the websites i visit., and parents can block websites. if i tap the parent mode a side screen pops in with house rules on it, i can tap it and it slides back and a little message comes on the screen saying installing house rules but then nothing happens. facebook can still be accessed. as i was doing this, the hudl has become unresponsive, the screen has gone off, and will not come back on. it's broke the hudl, the third one. i have switched mathew's on, and tried to get access  norton family, as soon as i have done this, his has broke too. a norton family curse? 

Kudos0

Re: norton family not working on on my kids devices

ok several things come to mind

1) if you are logged in as the parent, you will be able to uninstall

2) if you are logged in as the child, you said it does not show any house rules, on the device that works what was done differntly

3) what do you mean by broke, what does it mean

Kudos0

Re: norton family not working on on my kids devices

the screen froze on the hudl and nothing would work, i had to reset it from the reset button on the back. i added another post saying that the device i said was working, wasn't.

Kudos0

Re: norton family not working on on my kids devices

Did you sort this in the end mate as I'm having the same issues ?? 

Does this block websites also using chrome ?? 

Just setup 1 for now added childs name added 1 blocked website to test "Facebook"

Opened up chrome and it opened up Facebook no probs ????

Kudos0

Re: norton family not working on on my kids devices

Hi MasterMark,

Can you please try to browse internet as the child using browser IE or Firefox for Windows and default browser on Android device to see if it works (to see if blocking feature is working).  

Norton Family currently does not monitor the Web activities in Google Chrome (64-bit)

https://community.norton.com/forums/norton-family-does-not-monitor-web-activities-google-chrome-64-bit

Norton Family browser plug-in features currently do not work in Google Chrome

https://community.norton.com/forums/norton-family-browser-plug-features-do-not-work-google-chrome

Web supervision currently does not work in Norton Family Android on Chrome latest version 39.0

https://community.norton.com/forums/web-supervision-does-not-work-norton-family-android-chrome-latest-version-390

The team is currently working on the program to support these functions.

Thanks

Katie

Thanks Katie
Kudos0

Re: norton family not working on on my kids devices

Thanks katieQ will give this a go im new to android so whats there default browser

Kudos0

Re: norton family not working on on my kids devices

The default browser that comes with Android phone is usually called "Browser" or "Internet".   On my testing Android device, it's named "internet"

Thanks

Katie

Thanks Katie

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