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Kudos0

Norton Family Not Working Well With Windows 10

I have two problems:

1) Time limits do not get enforced on windows 10 box (most of the time) – I assume this is a bug?   (It works fine on Windows 7 and 8)

2) Norton Family does not work well (if at all) with edge browser, so child can simply launch edge, to bypass the filtering – when will this get fixed, please?

Regards,

Replies

Kudos0

Re: Norton Family Not Working Well With Windows 10

Hi

1. Time monitoring is expected to work as is, in any windows operating system.  We would like to get more details to analyze the issue further.

  • Could you please check whether "Norton Family" is running in System tray?
  • Time Monitoring is device specific, so could you please check whether the enforcement is set properly for the respective device.
  • What exactly is the problem that you are facing in time monitoring?  Is enforcement (system lock) is a problem or do you see any issues in time usage.

2. Microsoft Edge doesn't support Extensions currently.  More information is available in the following link.
https://community.norton.com/en/forums/important-windows-10-information-...

Kudos0

Re: Norton Family Not Working Well With Windows 10

I've had the same problem. The Norton Family running on Windows 10 sometimes doesn't restrict the time. The Norton Family's icon do not appears at the System Tray when this happens. 

Kudos0

Re: Norton Family Not Working Well With Windows 10

Today it's appearing at the system try, but is not restricting the time. Not working properly.

Kudos0

Re: Norton Family Not Working Well With Windows 10

I've uninstalled the Norton Family and reinstalled again in a Windows 10 computer, reconfigured the Domestic rules, but the Time Restriction is still not working.

Kudos0

Re: Norton Family Not Working Well With Windows 10

I've noted now that the Norton Family is adding more time when the anterior time has finished, rather than blocking the computer, despite I've configured it to block.

Kudos0

Re: Norton Family Not Working Well With Windows 10

We have sent you a private message to further analyze this issue.

Kudos0

Re: Norton Family Not Working Well With Windows 10

Hi,

I'd like to know if the issue involving 'Fast User Switch' has been solved. I've disabled Norton monitoring at the computer and enabled Windows Family temporarily while waiting for the issue's solution. The time control is not functioning. 

Kudos0

Re: Norton Family Not Working Well With Windows 10

Waiting for answers since july

Kudos0

Re: Norton Family Not Working Well With Windows 10

Hi,

The issue with time monitoring feature while switching user accounts has been corrected in the Norton Family Windows 3.6.1, which is latest Norton Family for Windows.

Please download the latest version to see if it started working for you.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family Not Working Well With Windows 10

I'm using version 3.6.3.24 and the issue is still hapening. Time restriction not working properly.

Kudos0

Re: Norton Family Not Working Well With Windows 10

We have sent you a private message to further analyze the issue.

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