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Norton Family - nothing appears to be working!

I've just installed Norton Family on my PC and my daughter's phone, however nothing she does on it appears to be logged and I cannot find the phone's location.  When I press 'Locate Now' on the website, I get a message saying 'Unable to connect to XXXX device'.  Location services are active on the phone with high accuracy selected. 

Web logging appears hours after use as well.

Is there something wrong with the service today?



Re: Norton Family - nothing appears to be working!

Hi @Lloyd HG,

Welcome to Norton Community!

This issue may be due to temporary Norton Family Server Maintenance. Refer https://community.norton.com/en/forums/completed-alert-norton-family-server-maintenance-completed for more details.

Please retry now and let us know if issue still exists.


Devi Ak

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