• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton Family Notification : Location Services Turned Off

I am continuously receiving emails with the message "Norton Family Notification : Location Services Turned Off".  I have received 17 emails in the last 30 minutes.  There have been nothing but problems since the last Android update.  What is being done to fix these issues?

Replies

Kudos0

Re: Norton Family Notification : Location Services Turned Off

Hi Family User,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family Notification : Location Services Turned Off

I keep getting the same messages.  I either want them to stop or to keep location activated on my children's phones.  Can this be done?

Kudos0

Re: Norton Family Notification : Location Services Turned Off

Hi MarkHolland,

Can you please check the following 

  1. Is Location settings is turned ON in the child’s device. It is available in Settings -> Location.
  2. If location is turned ON. The Mode of Location settings. Settings -> Location -> Mode.
  3. Is Google Play Services installed in the device and its version. Settings -> Apps -> All -> Google Play Services.

Can you also please switch to High Accuracy or GPS in Settings -> Location -> Mode.

Once made the settings in child device, please login to Norton Family Web portal and click on Locate Now in Activities -> Location to see if these help.

Thanks

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.