• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

norton family online time settings not working

All of a sudden the time controls on my son's computer (laptop) don't seem to be working.  Everything looks right when I go to the progrram and look at his settings. But for the last 2 nights, he's been on the computer longer than the 6 hours allowed and later than the time allowance. We have the updated version of Norton on his computer (and on mine) and we blocked the hours from 2 am until 2 pm. Still, I found him on the computer at 3:30 am last night (this morning).

Also, when I look at his activity for last night/early this morning, the last recorded time is 11:58 pm but I saw him on the computer at 3:30 am.  The night before, the time activity shows he was on the computer until 5:30 am. 

I guess that's 2 questions. Why can he get on and why doesn't the activity show it?

thanks,

Replies

Kudos0

Re: norton family online time settings not working

All of a sudden the time controls on my son's computer (laptop) don't seem to be working.  Everything looks right when I go to the progrram and look at his settings. But for the last 2 nights, he's been on the computer longer than the 6 hours allowed and later than the time allowance. We have the updated version of Norton on his computer (and on mine) and we blocked the hours from 2 am until 2 pm. Still, I found him on the computer at 3:30 am last night (this morning).

Also, when I look at his activity for last night/early this morning, the last recorded time is 11:58 pm but I saw him on the computer at 3:30 am.  The night before, the time activity shows he was on the computer until 5:30 am. 

I guess that's 2 questions. Why can he get on and why doesn't the activity show it?

thanks,

Kudos0

Re: norton family online time settings not working

Hi swascom,

First, please make sure you have the latest version Norton Safety Minder 2.0.0.XX.  You can determine this by right clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder.  If you don't have the version,   please download the latest Norton Safety Minder online. 

Also, please give non-administrative rights (limited or restricted) to the child’s user account and keep the password of the Norton Online Family account away from the kid.

You mentioned "the last recorded time is 11:58 pm but I saw him on the computer at 3:30 am", do you know what Windows user account he used around 3:30am?  It sounds like he logged onto the PC as the user who is not being monitored.

Thanks,

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.