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Norton Family Premier Time Locks and usage Tracking
Hi, our two children (aged 8 and 11) had Samsung Galaxy Notes for Christmas. I have installed Norton Family Premier on both tablets to set up parental controls and can access the parent site via my laptop, mobile and iPad mini. My issue is that the time locks are not working, nor is the time logging. I have them set to block access between the hours of 6am and 8pm and to lock the tablet. I also have set limits of 3 hours a day for the holiday period. The children are able to access the tablets at any time (they are not disabling NFP) and I am not seeing any time logged at all. I have scoured the forums and internet for a solution but the posts mostly seem to relate to PCs and user accounts.
Can someone also tell me if the video tracking is supposed to pick up videos played on YouTube?
Thank you for any help.