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Kudos0

Norton Family problem

I have had norton family installed on my computer for over a year.  Yesterday, they icon would not load, and when I go to Norton Family, it shows error messages saying that safety minder is not running, and to restart my computer.  It will not load even when I restart.

Any steps I should take to fix this problem?

Thanks!!!

Eileen

Replies

Kudos0

Re: Norton Family problem

I have had norton family installed on my computer for over a year.  Yesterday, they icon would not load, and when I go to Norton Family, it shows error messages saying that safety minder is not running, and to restart my computer.  It will not load even when I restart.

Any steps I should take to fix this problem?

Thanks!!!

Eileen

Kudos0

Re: Norton Family problem

Hi,

What version of Norton Safety Minder do you have installed? Also let me know your operating system and the browser used.

Try this, open the browser and go to the address https://onlinefamily.norton.com on this login page you will find the option to download and install the Safety minder, install it restart the computer and check.

Thanks,


Kudos0

Re: Norton Family problem

Hi e3izenuf,

Welcome to community !

To trace out the root cause for this, could you please share the below details with us?

1.  Operating system and its version?

2.  Any other non Symantec products (eg: Mcafee, AVG, Webroot, Spybot etc.)

3.  Any other Norton products like Norton 360, Norton Internet Security, Norton Ati virus etc.

4. About any other recent changes you had done in your computer?

And whatever other information which would help us to help you. Awaiting your response....

Thanks and regards,

Sym_S@m

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