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Kudos0

Norton Family report language

Hi,

I receive the reports in Dutch, where can I change this?

Cheers

Replies

Kudos0

Re: Norton Family report language

Hi Nicolas,

Did you install Norton Family US version or Dutch version?

Also, please check you Language setting in the PC by the following steps.

  1. Open Regional and Language Options by clicking the Start button , clicking Control Panel, clicking Clock, Language, and Region, and then clicking Regional and Language Options.

  2. Click the Keyboards and Languages tab.

  3. Under Display language, choose a language from the list, and then click OK.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family report language

Hi Katie,

I have the US version installed on Win10 but I believe a dutch version was installed first. My problem is in the language of the emails I receive from Norton, nothing local on the PC.

Cheers

Nicolas

Kudos0

Re: Norton Family report language

Hi Nicolas Evens,

Just want to make sure I understand you correctly.  Are you saying you first installed the dutch version of Norton Family, then update Norton Family with US version?

If yes, can you please uninstall Norton Family first, then reinstall Norton Family US version to see if that helps?

Uninstallation: https://family.norton.com/familysafety/help.fs?action=uninstallingNSM

Installation: https://family.norton.com/familysafety/help.fs?action=installingNSM#win 

If it still doesn't work,

1. Please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner.

2. Copy the email in Dutch to me by private message.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family report language

Hi Katie,

As far as I can remember, I installed Norton Security Premium in Dutch, un-installed it and re-installed the US version.

I'll share the info via message.

Cheers

Nicolas

Kudos0

Re: Norton Family report language

Hi nevens,

Thanks for the private message.  We will check into this.

Thanks

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: Norton Family report language

Hi nevens,

Email language is picked based on user’s email language preference at https://manage.norton.com  (Account->Preferences) . Your preferred language is currently set as Dutch.

Can you please update the preferred language in management portal?  You have to re login to NF after changing the preference.

If you have any questions, please let me know.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family report language

Thanks Katie, I've been looking everywhere for that parameter but it was apparently too obvious...

Kudos0

Re: Norton Family report language

Great!  Thanks for the update.

Thanks

Katie

Thanks Katie

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