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Kudos1 Stats

The Norton Family Server is temporarily unavailable ???

I am getting this same error message each time I am trying to install Norton Family.   I tried to uninstall/ re-install the application   for the last few days and keep getting the same message for all devices.

I see in the forum that an issue has been identified following an upgrade but not sure it is related.

Thanks for your help.

Replies

Kudos0

Re: The Norton Family Server is temporarily unavailable ???

I am getting this same error message each time I am trying to install Norton Family.   I tried to uninstall/ re-install the application   for the last few days and keep getting the same message for all devices.

I see in the forum that an issue has been identified following an upgrade but not sure it is related.

Thanks for your help.

Kudos0

Re: The Norton Family Server is temporarily unavailable ???

Same problem here.  This is ridiculous.  They call this "security"?

Kudos0

Re: The Norton Family Server is temporarily unavailable ???

My child's time expired. I tried to extend the time. I get this message. Have been receiving for WEEKS?!?

What is going on, why hasn't this been resolved?

Kudos0

Re: The Norton Family Server is temporarily unavailable ???

Same problem...going into week 2 now...........!!!!!!!!!!!!!!!!

Kudos1 Stats

Re: The Norton Family Server is temporarily unavailable ???

I am having the same issue, and could not reach any support, i.e chat or phone.   There is no any announcement about when it will be fixed.   How can Symantec treat its customer like that?    There is even no phone number I can call to get my money back. But the most troubling thing is that my kids are exposed without parental control !!

Kudos1 Stats

Re: The Norton Family Server is temporarily unavailable ???

I am having the same problem, this is the message i keep getting,

An error occurred while receiving data from Norton Online Family. Please try later.

Later has come and gone.

Please help.

Kudos0

Re: The Norton Family Server is temporarily unavailable ???

Go back up to the Norton family section (in the orange trail above the messages) and go to the second message down about Norton family server problems UPDATE. This will tell you what the problem is and how to fix it.. Good luck . Jon

Kudos0

Re: The Norton Family Server is temporarily unavailable ???

sorry, duplicate reply!

Kudos0

Re: The Norton Family Server is temporarily unavailable ???

Sorry another duolicate reply - user error, not Norton's fault :-)

Kudos0

Re: The Norton Family Server is temporarily unavailable ???

This has been fixed I believe.

Go back up to the Norton family section (in the orange trail above the messages) and go to the second message down about Norton family server problems UPDATE. This will tell you what the problem is and how to fix it.. Good luck

Kudos0

Re: The Norton Family Server is temporarily unavailable ???

FALSE. The fix you are referencing is for Internet connectivity issues

This issue is for people who have updated NOF but cannot add the computers back to NOF

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