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Kudos0

The Norton Family server is temporarily unavailable

Hello,

I have performed the following steps:

1. created an account

2. confirmed the email

3. Installed Norton Family on the device

4. At the end of the installation, as part of the setup, I'm trying to perform Parent Sign-in. At this stage I get an error: "The Norton Family server is temporarily unavailable. Please try again later".

5. I've tried to follow the steps at https://support.norton.com/sp/en/us/home/current/solutions/kb20090604152607EN_EndUserProfile_en_us, it doesn't help.

I'm able to log in to the Norton Family web site using the same username and password that I use for the Parent sign-in.

Please help.

Replies

Accepted Solution
Kudos0

Re: The Norton Family server is temporarily unavailable

Hi yanirim,

I'd like to have a remote session with you.  If you are interested, can you please send me a private message via the forum by clicking Inbox at upper right hand corner and let me know which state or country you are located in?

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable

Dear Katie,

I have the same problem.

Please help me.

Kudos0

Re: The Norton Family server is temporarily unavailable

Hi Altalanos,

I've replied your private message.  Please check it to see if this helps.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable

I have same problem. Help me!

Kudos0

Re: The Norton Family server is temporarily unavailable

KatieQ, help me!

Kudos0

Re: The Norton Family server is temporarily unavailable

Hi IVAANTO,

I've sent you a private message via the forum by clicking Inbox at upper right hand corner.  Please check it when you get a chance.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable

Hi Katie,

It is works, thanks for everything!

Altalanos

Kudos1 Stats

Re: The Norton Family server is temporarily unavailable

Hi Altalanos,

Thanks for the update.  When user "Altalanos" tries to edit account at System tray -> Norton Family icon -> Edit Account, he gets the error "The Norton Family server is temporarily unavailable".  

For users with same scenarios, please check to see if you have space for first name or last name entry  at "Personal Information" after you log onto your Norton Account at www.mynortonaccount.com? If any one of them contains space, please eliminate the space, then Save it.  This should correct the issue as a workaround for now.

We will correct the issue in the next update.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable

I need help to login too. Please help. 

Kudos0

Re: The Norton Family server is temporarily unavailable

Hi derselia,

Please let me know what exact message you get and where you get the error, when trying to log onto Norton Family online account at https://family.norton.com/familysafety/loginStart.fs ?

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable

Dear Katie, 

The simplest example:

1. On the notification area, right-click on Norton Family icon

2. Select Edit Accounts

3. Enter Email Address, Password and click Sign-In.

4. The Norton Family server is temporarily unavailable. Please try again later.

Whatever I do (such as trying to uninstall Norton Family), when I reached Step 3, Step 4 will follow. 

Kudos0

Re: The Norton Family server is temporarily unavailable

Hi derselia,

Thanks for the update.   Have you got a chance to try the steps I listed in the thread as below earlier?

For users with same scenarios, please check to see if you have space for first name or last name entry  at "Personal Information" after you log onto your Norton Account at www.mynortonaccount.com(link is external)? If any one of them contains space, please eliminate the space, then Save it.  This should correct the issue as a workaround for now.

We will correct the issue in the next update.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable

Hello Katie,

I'm having the same issue.  Can I also get the solution to this problem?

Thanks.

Kudos0

Re: The Norton Family server is temporarily unavailable

I,m also having the same problem

Kudos0

Re: The Norton Family server is temporarily unavailable

Hi DK Tough and Berggren 1976,

If the steps described in this thread didn't help you, please check out the private message I sent you.  Please check it by clicking Inbox at upper right hand corner via the forum.

Thanks

Katie

Thanks Katie

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