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Kudos0

Norton Family Server Is Temporarily Unavailable

I am getting this error message now when I try to activate Norton Family on a Windows 10 computer. I searched through the forum and found an earlier thread with the same subject, but the moderator kept PM'ing people for some reason instead of just posting a solution for all to read. Instead users kept having to post a "I have the same problem" in order to be sent a solution. Not best practice by any means. Why the secrecy?

And when I try to post to say I've got the same problem the thread's been closed off. That's just great.

Ok, so how about sending me a solution? Or better yet, post the solution so that everyone can benefit from this issue?

Replies

Kudos1 Stats

Re: Norton Family Server Is Temporarily Unavailable

I just did an activate myself and it worked as expected. Also https://status.norton.com/ shows that Norton Family is running as expected. 

Could you try again? Also the PMs are to just work directly with the customer, there is no special solution that we don't want to share with everyone. Many times people have an issue with their ISP or some other thing preventing your system from reaching our services.

Kudos0

Re: Norton Family Server Is Temporarily Unavailable

Thanks for that. I should mention that NF was previously installed, but then got corrupted so I had to remove it and re-install. However it's the re-install where I get this error message.

Also during the re-installation, I always get a "Another installer is currently running. Please wait for it to complete and try again". Are you able to PM me a fix? Thanks.

Kudos0

Re: Norton Family Server Is Temporarily Unavailable

I would suggest a reboot, and make sure there are no installations running or trying to complete. Then try again.

If that doesn't work, you could try and uninstall first. Go to control panel and uninstall software, select Norton Family, put in your credentials, uninstall, reboot and try to install.

Kudos0

Re: Norton Family Server Is Temporarily Unavailable

Have tried this 20 times already. No matter how many times I uninstall it refuses to activate after the re-install. There are no other installations running.

I have also tried the Norton Removal Tool to no avail. If this product can't activate then it is useless.

Kudos1 Stats

Re: Norton Family Server Is Temporarily Unavailable

Hi Selma123

We would like to take a remote session to understand the issue better.
We have sent you a private message.  Please response back to that to proceed further.

Best Regards
Suyambu

Kudos0

Re: Norton Family Server Is Temporarily Unavailable

This kind of error occurs when a user tries to configure or disable Norton Family. Follow this procedure to prevent “The Norton Family server is temporarily unavailable. Please try again later” error. There are two procedures for it. If the first one fails to work, then try the second one.

Procedure No. 1

  1. Take a look at the date on your system
  2. Now click on Windows + R. It will open the Run dialog box
  3. Type timedate.cpl in dialog box and click on Enter.
  4. Now go to Date and Time Window and click to set date and time
  5. Click on Apply>> OK
  6. Now Configure Norton Family
  7. If the problem still exists, then try procedure 2

Procedure 2

  1. Start Firewall program
  2. Double click or Right click on firewall program icon (Near clock)
  3. Disable Firewall (Instructions given in the program’s help or take help of Publishers support)
  4. Now in notification area, right click Norton Family icon >> Click Edit Accounts
  5. Type your account details email and password
  6. Click on OK
  7. If the error still refuses to go, it may be due to a temporary problem with the server. Wait for some time and try again later.
  8. If the problem is solved, then make a rule in Firewall program to enable connecting Norton Family Server only on port 443:o2comm.norton.com
Kudos0

Re: Norton Family Server Is Temporarily Unavailable

I am also trying to uninstall Norton Family, and I get the message "The Norton Family server is temporarily unavailable.  Please try again later."  

I have verified that the date and time are correct, and also tried turning off the firewall temporarily.  Neither works. Can you assist?

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