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Kudos0

The Norton Family server is temporarily unavailable. Please try again later.

The Norton Family has not being working since I have upgraded to windows 10. I can't even uninstall it. it still gives me the same message. I need help

Replies

Accepted Solution
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi,

I've sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Thanks Katie as your advice solved the problem.

Best regards

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Great.  Thanks for the update.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Having the same issue please help

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi SamanthaMora,

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi,

Having then same issue. Please advise.

Thanks

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi GH84,

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Having the same issue please help

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi Jo2110,

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Same Problem.

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi Ligoar,

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Yes, please.. like to have some advice too. same problem :/
thx

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi fle,

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi!

I have the same issue...
I have checked this page with no success

https://support.norton.com/sp/en/au/norton-family/current/solutions/kb20...

Alex

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi avesel,

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hello Katie,

I'm having the same problem after the windows 10 upgrade.

Could you please also sent me the solution.

Thank you very much!

Regards

Rudie

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi Rudie,

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Having the same issue here. Please advice.

Thanks,

Ron

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi rhvdwijngaard,

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Dear Tech Support!

I am using windows 7, but I am having the same issue. Can you please help me?

Also, I was told by one of your tech support rep that there is an issue with the server atm. Is this real?

Please help. Thank you.

Gido

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi Katie,

Thanks for your answer; Unfortunately the provided solution did not solve the issue. 

I retried a clean installation in Windows 10 but I cannot get it to work; It seems there is some error during the installation which causes this problem. Unfortunately I cannot get any insight in the details of this error

any thoughts? 

Kind Regards,

Ron 

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Solution was easy for me: Make sure that there aren't any spaces in your profile details (on the Norton family account settings online). For example 'LastName1 LastName2' results 'server temporarily unavailable'. If you change it to 'LastName1LastName2' the problem was solved.

Crazy that in 2016 an application can't handle a simple space in the naming. :-(

Regards,

Rudie

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Thank you Rudie, but its not the case for me. I dont have spaces there. In fact I have last and surname, so there are two separate fields for this. 

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

removing the spaces from my lastname did the trick. Thanks

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi rhvdwijingaard,

Thanks for the update.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi Gido,

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi Katie,

I'm trying to get Norton Family to add a Win 10 laptop so that I can monitor that device but I get this same error message after the "name your device" dialog box. I've managed to add a win 7 laptop without any problems so I don't think it's a problem with norton family server!

Could you please help?

Many thanks

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi axwloh,

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

I am having this issue too.  Not sure why you don't just post the solution to help anyone else with this issue.

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

I've run into the same issue.

The Norton family systray icon has had a small x on it for a couple of weeks and the tooltip reports "Parent action is required".

I logged into the Norton Family site but it didn't report any issues, so I didn't take it any further until I realised that it was not policing the time my children spent on the computer.

I then tried to click on the edit accounts menu item and when I entered my login credentials it reported "Norton Family was unable to retrieve your list of child accounts. Check you are connected to the internet and try again."

I decided to try uninstalling the app and found that I get the "server temporarily unavailable" message either before I get to enter my credentials, or else directly after I have supplied them.

What do I need to do to get the app working again and policing the time my children spend on the computer?

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi jjcjrcpa,

Thanks for the comments in the thread.  The reason I don't publish the steps is I don't want any children to use the information to tamper the system (If they do, Norton Family would detect that and send alert to the parent, but I don't want to create that opportunity for them). That was the reason I sent the information to you by private message :-)

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi Paul,

I've also sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi all,

Just wanted to post an update on my situation. I've just had a remote session with Katie and everything is running well now. As she explained in an earlier post, the NF team don't want to post any solution in this forum to minimise the risk of your child tampering with your system. So if you are having problems, please message Katie and she will give you some steps to try. If those steps don't work (as in my case), then a remote session might be needed.The remote session is painless to set up and you will be able to chat with Katie via a messaging window. She will also be able to view your screen and edit settings as required.

One thing we noticed when working on my computer is that for some reason we couldn't edit my NF account from the icon in the task bar. Instead we had to log in to my account via the NF website and only then could we associate my computer with my child's account. So if the options when right clicking on the icon are greyed out, you might want to try logging in via the website and adjusting the settings from there instead.

Thanks again Katie and keep up the good work ;)

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

I am having the same problem everyone else here... please send me the info to resolve the issue.

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

I am having the same issue, please send me the info.

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

I am having  the same issue as well. Can I please get the info to resolve the issue?

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi DayenTech, RocketMan66 and Solomon_Sabel

I've sent each of you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

I have the same problem.  Have uninstalled, reinstalled at least 6 times, please help

Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi dsbp1962,

I've sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Same problem but on win8.
Kudos0

Re: The Norton Family server is temporarily unavailable. Please try again later.

Hi jorun,

I've sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

    Thanks Katie
    Kudos0

    Re: The Norton Family server is temporarily unavailable. Please try again later.

    I have the same problem on Windows 10. Please help

    Kudos0

    Re: The Norton Family server is temporarily unavailable. Please try again later.

    Hi Fsaldana,

    I've sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

    Thanks

    Katie

    Thanks Katie
    Kudos0

    Re: The Norton Family server is temporarily unavailable. Please try again later.

    Hey KatieQ,

    i have the same problem. please send me also a message. 

    big thanks!

    Jürgen

    Kudos0

    Re: The Norton Family server is temporarily unavailable. Please try again later.

    Hi Jürgen

    I've sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

    Thanks

    Katie

    Thanks Katie
    Kudos0

    Re: The Norton Family server is temporarily unavailable. Please try again later.

    Hi Katie, Same issue overhere, please advice. Many thanks! Br, Melvin

    Kudos0

    Re: The Norton Family server is temporarily unavailable. Please try again later.

    Same issue please send info to fix it.

    Kudos0

    Re: The Norton Family server is temporarily unavailable. Please try again later.

    Hi MelvinC and BhughesBgcb,

    I've sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

    Thanks

    Katie

    Thanks Katie
    Kudos0

    Re: The Norton Family server is temporarily unavailable. Please try again later.

    Unfortunately that didn't work.

    Kudos0

    Re: The Norton Family server is temporarily unavailable. Please try again later.

    Hi BhughesBgcb,

    I'd like to have a remote session with you if you are interested.  I've sent you a private message.

    Thanks

    Katie

    Thanks Katie

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