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Kudos0

Norton Family server is temporarily unavailable. Please try again later.

Sorry for duplicate thread but I saw the thread everyone was asking this in was eventually locked. I am trying to reinstall norton family on a computer it was previously on. I go to name the computer and get the error "Norton Family server is temporarily unavailable. Please try again later."

I saw that many other users were getting solutions messaged to them privately so that children could not find the answer by browsing threads. 

Lastly, I went to https://status.norton.com/ and saw that all servers were working fine. Please help

Labels: Installation

Replies

Kudos0

Re: Norton Family server is temporarily unavailable. Please try again later.

Hi Sean,

1. Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

2. Please go to the folder below on the PC and extract (zip it) the logs, then send it to my email.  You can find my email under my Profile in the Forum: https://community.norton.com/en/users/katieq

C:\ProgramData\NortonInstaller\Logs

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family server is temporarily unavailable. Please try again later.

Hello, I am having a similar problem trying to add my new Windows 10 device to Norton Family. "Norton Family server is temporarily unavailable". Please help.

Kudos0

Re: Norton Family server is temporarily unavailable. Please try again later.

Hi @StayPuft,

Welcome to the Norton Community!

Could you please try now and see if you are still facing the issue?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Family server is temporarily unavailable. Please try again later.

I'm having the same issue.  I get the "server temporarily unavailable" message after I enter the computer name and the name is being validated.  I just ended a multi-hour session with Symantec chat help, but the issue was not resolved.  Is there anything that I can try?

Kudos0

Re: Norton Family server is temporarily unavailable. Please try again later.

Hi @hawken,

Could you please try again now and see if you are still seeing the server unavailable issue?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

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