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Kudos0

"The Norton Family server is temporarily unavailable. Please try again later" Help

I installed norton family on windows 8.1 and am trying to logon to the edit accounts on norton family client and keep getting this msg ""The Norton Family server is temporarily unavailable.  Please try again later"

Replies

Accepted Solution
Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

Hi skos,

I'd like to have a remote session with you.   If you are interested in having one with me, please send me a Private Message via the Forum for details. 

Are you able to log onto the Norton Family online account using the same credential? 

Thanks

Katie

Thanks Katie
Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

Some suspect files needed to be deleted for proper installation.  Admin took care of it. 

Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

I am having this exact same problem.  Every time I try to log in at the Parent Sign In screen, it says "The Norton Family server is temporarily unavailable.  Please try again later."  I checked the clock/date settings and I also turned off Windows firewall, but it still won't work.  Please help!

Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

Hi Greg9840

Can you please let me know where exactly you get the error message?  You mentioned "I try to log in at the Parent Sign In screen", are you using an Android device and trying to log onto your Norton Family online account as a parent? 

Thanks

Katie

Thanks Katie
Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

I've got the same problem with a new device. Everything is fine on a android smartphone, but i tried to add a win7 laptop now. 

I always get "Norton-Family-Server-is-temporarily-unavailable". Clock is fine, firewall disable, but nothing. The EMail is correct, changed password to be 100% secure, but i still got the same message.

I can login to the Norton homepage, but not into the software....

I run out of ideas at the moment...

Can you please help me?

Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

Hi thomas_pr,

You said "I can login to the Norton homepage, but not into the software....".  Can you please let me know the exact steps you take to log "into the software"?

Can you please send your Norton Family account email address to me by private message by clicking Inbox via the Forum?

Thanks

Katie

Thanks Katie
Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

Hi thomas_pr,

I'd like to have a remote session with you.  If you are interested, please send me private message for details.

Thanks

Katie

Thanks Katie
Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

KatieQ solved the Problem. We had got a common remote session and KatieQ added a missing key in my registry. Well done. Thanks KatieQ

Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

I am having this same problem. We redid my wife's computer for our son. I installed the software and when it came time in the install to add the device I get this message. I have tried everything I have read on here but it doesn't work. I can log into the website to manage the family and devices but when I try from the device it gets this error message. If I continue to try it locks me out as if I am using the wrong password though I know I am using the correct password.

Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

Hi melodyguy,

I'd like to have a remote session with you.   If you are interested in having one with me, please send me a Private Message via the Forum for details.  Also please let me know where you are located, which state or country.  You can send the message by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

This problem was resolved for me by Katie remoting in to our computer and making some registry changes. I would suggest having her do the same for you if you have this issue, she did a great job!!!

Kudos0

Re: "The Norton Family server is temporarily unavailable. Please try again later" Help

Hello,

KatieQ just remoted in and corrected the error for me as well.  She stated the Identifier Key was missing and causing the " Norton Family Server Temporarily Unavailable" error.

 This is solved and fixed now!  Thank you Katie!

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