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Kudos0

"The Norton Family Server is Temporary Unavailable"

Hi all!

I'm a new user to the Norton Family. I've created a new Norton family account and downloaded the software; I've set up a child in the web app. After installation; for the "Parent Sign In" or "Add Computer" box I'm unable to login to my account. It keeps giving me a "The Norton Family Server is Temporary Unavailable. Please try again later".

I've even uninstalled my Firewall with no luck. My time\date are correct.

I'm using Windows 7 SP1.

Any ideas?

Replies

Kudos0

Re: "The Norton Family Server is Temporary Unavailable"

Hi lenoyjacob,

Are you able to log onto your Norton Family online account at https://onlinefamily.norton.com? If yes, please send me your Norton Family account email address by private message in the forum, so we can check into the issue.

Thanks,

Katie

Thanks Katie
Kudos0

Re: "The Norton Family Server is Temporary Unavailable"

Hi,

Yes I am able to login at my Norton Family online account. I've sent you a pm.

Thanks

Kudos0

Re: "The Norton Family Server is Temporary Unavailable"

Hi lenoyjacob,

Thanks for the update.

Thanks,

Katie

Thanks Katie
Kudos0

Re: "The Norton Family Server is Temporary Unavailable"

Any updates on this? Still giving same error after three days,,,

Kudos0

Re: "The Norton Family Server is Temporary Unavailable"

Hi lenoyjacob,

Thanks for the inquiry.  I've reported the issue to the team and they are checking into the issue.  As soon as I get an update, I'll post a message here.

Thanks for your patience

Katie

Thanks Katie
Kudos0

Re: "The Norton Family Server is Temporary Unavailable"

Hi lenoyjacob,

I'd like to setup a remote session with you to work on the issue further.  If you are interested in having one with me, please send me a private message in the forum for details.

Thanks,

Katie

Thanks Katie

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