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Kudos0

NORTON FAMILY SERVER IS UNAVAILABLE

continually unavailable.   What gives?   I followed all help guides.   Setting up on my daughter's IPhone.

Replies

Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

WebTraveler Norton services are showing green across the board. https://status.norton.com/ Reboot the device in question and recheck.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

I did reboot and it still shows the same thing.

Across the internet I find lots of similar concerns for people trying to set this up.

Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

So hours go by and no one at Norton can help me with this?   Ridiculous.   Maybe I should have the credit card company reverse the charge?   This is ridiculous.

Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

I'm having the same problem today, too. I've rebooted my son's iPhone. Turned Wi-Fi on/off. Removed all restrictions. Removed OurPact device profile and app. No luck. :-(

I do feel somewhat better knowing I'm not the only one having this problem. Hoping this thread gets some Norton input, too. 

Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

If you scan the internet there are tons of inquiries with this exact same problem, spanning years.   So there is a lot of background on this.   I am very frustrated right now.  Symantec and Norton have really let me down.

Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

WebTraveler Its the weekend and not a lot of people are around the forums. Norton status website shows all services are green across the board. https://status.norton.com/  For an answer faster than I can get you one please give support chat a shout. Hopefully they can tell you what the issue is and get your problem fixed pronto. http://norton.com/chat

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

Just wondering if you ever found a solution.  I'm having the same problem tonight trying to install profile on 2 kid iphones.

Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

All: Though you may have already done so uninstall the app and reboot the device in question. Then clear all the junk cache from the phone. Reinstall your NF software and try getting things going again. I just checked the Norton status site, all green across the board.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

I did this long ago before commenting.   Does not work.

Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

I have no solution.   This should not be so hard.

Kudos1 Stats

Re: NORTON FAMILY SERVER IS UNAVAILABLE

Hi All

We are looking into this issue, we will update this thread once we have a solution.
Sorry for the inconvenience caused.

Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

Same problem here. Just bought today could not install profile on child's device and getting this message.

Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

Have the same issue...
Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

Hi All

This issue is fixed.  Could you please try installing the profile and update the thread.
Open Norton Family app in your iPhone, click on "Install Profile" menu.

Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

Thank you!  I've install the profile on both iphones.  Thanks!

Kudos0

Re: NORTON FAMILY SERVER IS UNAVAILABLE

I won't have time until the weekend to figure this out.   Kids are busy and I am busy.   I spent a lot of time tinkering with this last weekend.  

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