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Kudos0

Norton Family showing no activity on Windows 10

My child has two devices registered with Norton Family. One is an android phone and the other is the family PC (which has other users). Norton Family works fine on the android phone and I get regular updates. However, it is not showing any activity for the PC which works on Windows 10. I've tried the remote assistant and they could not solve the problem. My child uses Google Chrome to browse. We have Edge but don't use it because of the incompatibility problems with Norton.

I was wondering whether the problem had anything to do with Windows 10?

Any help would be appreciated.

Thanks.

Replies

Kudos0

Re: Norton Family showing no activity on Windows 10

Hi Lisa S,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family showing no activity on Windows 10

Hi Katie, I've clicked on Inbox on the top right hand corner but there's no address to send to.  Sorry, I am a newbie and don't understand.

Thanks

Kudos0

Re: Norton Family showing no activity on Windows 10

Hi Lisa,

No problem.  I just sent you a private message.  Please click Inbox and reply the private message and let me know your Norton Family account email address.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family showing no activity on Windows 10

Hi Lisa,

Please following the links below to uninstall/reinstall Norton Family.  This should resolve the issue.  Please let us know the results.

https://support.norton.com/sp/en/us/home/current/solutions/v40472774_nor...

https://support.norton.com/sp/en/us/home/current/solutions/v40464292_NF_...

Thanks

Katie 

Thanks Katie
Kudos0

Re: Norton Family showing no activity on Windows 10

Hi Katie,

I will try the links.  I did uninstall and reinstall before a few times, but the same think was happening. 

Can you tell me what the issue is?

Many thanks,

Lisa

Kudos0

Re: Norton Family showing no activity on Windows 10

Hi Linda,

I worked with our engineering team for this issue.  They suggested you to reinstall Norton Family and think it should help to resolve the issue.  If not, please let me know and we will investigate it further and try other ways to solve the issue.

Thanks

Katie

Thanks Katie

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