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Kudos0

Norton Family Still Kicking my son off at odd hours....

Norton Family is constantly kicking my son off at odd times and I also keep getting email messages saying it is "disabled". The other day I received 8 of these emails in 2 hours... What gives? At this point I really wish I could get my money back, this product was supposed to make my life easier and it pretty much sucks.

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Kudos0

Re: Norton Family Still Kicking my son off at odd hours....

Hi

Could you please check the computer date and timezone settings are correct?

Regarding the "disabled" emails - this will be sent when extension is disabled on the browser.  Could you please check whether the extension is enabled, if not please enable the extension, close and re-launch the browser. 

With respect to your query on multiple emails, we have a known issue on this and we are looking into it.  We will let you know once this is fixed.

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