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Kudos0

Norton Family stopped monitoring...

I kept getting a message saying it might not be working. Why did this happen? I know that my family has used the computer several times in the last couple of days, and it says "no activity in the last 7 days." Also, it's no longer blocking websites.

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Kudos0

Re: Norton Family stopped monitoring...

Hi TheWoodland,

What exact message do you get?  Do you see Norton Family icon in the system tray, active (without a red X on it and not grayed)?

When you log onto your Norton Family account and check one of the profiles at Settings -> Profile, do you see a phrase , XXX is being protected (the words in green)?

Thanks,

Katie

Thanks Katie

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