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Kudos0

Norton Family is "Unabl to retrieve activities" on messaging.

Hello--

When attempting to review activities for my child's instant messaging I get an "Unable to retrieve activities" message and have been getting this message for several days now.

Replies

Kudos0

Re: Norton Family is "Unabl to retrieve activities" on messaging.

Hi Kristin,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family is "Unabl to retrieve activities" on messaging.

Kristin,

Thanks for sending us the information we need.  Our engineering team checked into your account.  From the logs on the servers, they don’t see any error for your account.  They see successful log entries for last week.

Can you please try again?   If the issue persists, please send us a screenshot about the issue by private message.

Instructions to post screenshots can be found here

https://community.norton.com/forums/how-post-image-forums-0

Thanks

Katie

Thanks Katie

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