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Kudos1 Stats

Norton Family is useless

My son has Windows 10 laptop which he's allowed to use 1h/day only between 9am and 8pm. He is not admin on his laptop, I am.
Despite Norton Family he can log in during the day and use it for any amount of time (more than 1 hour) without getting bothered by NF!
What part of the word LIMIT does NF not understand?

Sure there's the little popup in the corner of the screen once in a while warning him that he shouldn't be using it. So what? He's 13 and does not care!
The email alerts NF sends come in the next day: so what use is that? If they get send at all... Sometimes nothing even gets logged on the online dashboard. I checked: I used my son's account myself for 20 minutes over time: not a single email notification and nothing in the dashboard.
He used it for 4 hours last Thursday, 3 more than the limit set in NF, and I received zero notifications. I know how much time he used it because I know how to read the logs in the Windows Event Viewer.

NF is just as hopeless as Windows 10's parental control.
I think I'll just reinstall a copy of Windows 7 because it at least actively kicks you out of your session when time's up: that is what parents expect from a Parental Control system, Symantec!
NF is probably developed by ppl who don't have kids. :(
Get your act together Symantec!

Replies

Kudos0

Re: Norton Family is useless

hi SVDB

I am not an expert with Norton Family others users will be able to assit however, part of the difficulty with Windows 10 is that Microsoft have not yet allowed add-ons and extensions for 3rd party applications to use in the new browser Edge.

You may wish to have a look at the thread authored by Katie the resident Norton Employee dealing with Norton Family for a little more information which is linked below:

https://community.norton.com/en/forums/important-windows-10-information-norton-family-users

Michael

Kudos0

Re: Norton Family is useless

Hi Norton Family IS useless actually. There's so many flaws that they never fix. We really need to pressure their engineers to start doing their work instead of just relaxing during their day job!

Kudos0

Re: Norton Family is useless

Thanks, but my complaint is not about any kind of browser issue.
The real issue is about NF not actively enforcing the time limits of computer use.
The parental control tools in Windows 7 and 8 used to log you off when time was up, even if you were in the middle of something, and you were not allowed to log back in.

As a Windows software developer you got a beta version of Windows 10 a least 6 months before its release, which gave you ample time to fix any compatibility issues. So I don't accept Windows 10 being new as an excuse.

Kudos0

Re: Norton Family is useless

Hi SVDB,

Norton Family logs the child off during curfew time in Windows 10 as in previous versions, like Windows 7 or 8.  From what you described, Norton Family shouldn't behave this way.  I'd like to have a remote session with you to check your Norton Family account setup or configurations.  If you are interested, please send me a private message via the forum by clicking Inbox at upper right hand corner and let me know which state or country you are located in.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family is useless

Hi Katie,

Thank you for contacting me.
I'm in a -10 timezone compared to PST and -7 compared to EST, so if you could point me to documentation or a checklist explaining in detail what the actual requirements are for NF to really work, I could try to double check everything before you spend any time on this.
However, I did read and check all of this already: https://onlinefamily.norton.com/familysafety/help.fs?action=sysRequirements

Best regards,

SVDB

Kudos0

Re: Norton Family is useless

Hi SVDB,

Sure.  Good idea.  Let's check something that I would do during remote session first.  Please make sure the child's Windows account is configured to his profile online correctly by answering the following questions.

1. Do you see a pop-up message at lower right hand corner saying you are being monitored after you log onto your PC as the child?

2. If you log onto the PC as the monitored child and try to access a forbidden website, do you get blocked?

Please check out the links to the Get Started Help files and make sure you have installed and configured the program correctly. 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090505112039EN

https://family.norton.com/familysafety/help.fs?action=installingNSM#win

3. What version of Norton Family is running on the PC?  To find version number, please click the Norton Family icon in the system tray and select “About Norton Family”.

 

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family is useless

To jump in here..

On Windows 10, web filtering and logging is working.  Time restrictions are not working.

The time in use doesn't seem to be going back to Norton and the restricting of the account locally isn't working.

Kudos0

Re: Norton Family is useless

Hi tmikia,

If the time restrictions you are referring to are about extending time, in the latest Norton Family 3.4 release, we have done some modifications to the extend time feature. Parent can extend the time when the child is in allowed time period and also parent can extend the time when we display

=>15 minutes remaining dialog

=>5 minutes remaining dialog

=>60 seconds timer (thrice per day).

In the current version, parent can't extend time after the usage is exhausted or curfew is hit.  At this point, you can extend time from portal.  The team is planning to restore this behavior with additional features in a future release.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family is useless

Thanks for the reply Katie.  This is not what I'm referring to.  As you will see from the first post in the thread, on Windows 10, the ability to limit the number of hours using the computer is not functioning.  Version 3.4.0.43.  As I mentioned it appears the web content filtering is working properly but NF does not appear to be tracking time the system is in use.  From my son's account, if I right click on the NF icon in the task manager I see the following (see attachment).

You'll notice that the options around time are grayed out.

My son also has a Windows 7 laptop which is working properly so I do not believe this is a configuration issue, rather a software issue with Windows 10.

I am happy to work with someone from development on tracing this down as it appears to be impacting many people on this forum.

File Attachment: 
Kudos0

Re: Norton Family is useless

Hi tmikita,

Norton Family supports time restrictions in Windows 10 (time extending works differently in the latest version). Can you please reinstall Norton Family by following the steps described in the link below on the Windows 10 machine to see if it makes any difference?  

 https://family.norton.com/familysafety/help.fs?action=installingNSM#win

Please let me know if it helps.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family is useless

With the latest release of the software this is now working properly.

Kudos0

Re: Norton Family is useless

Great.  Thanks for the update tmikita.

Thanks

Katie

Thanks Katie
Kudos1 Stats

Re: Norton Family is useless

Hi Katie,

I also recently upgraded  to the latest version, and have been observing and testing it out.
This is what I can share.

While the curfew time seems to be working (hard to tamper with using just basic skills), the "number of hours allowed" limiter does not: all that's needed to defeat it is to open up the Windows task manager and kill its process. The second thing is to change the Windows clock and reset it while the process it K.O.
As a matter of fact I'm using this hack right now on my son's computer, under his account, to write this message.

My son is only allowed one hour of computer time per day, yet I found out he uses it way more than that. The thing that does seem to kinda work is the NF report (data does not instantly reflect reality). That's how I found out about the clock reset. The log "Norton Family is not running" also tipped me off, so I looked at the Windows Events log and saw the Task Manager had been used.

So, if Norton could fix the "number of hours allowed" limiter to make it bullet proof, that'd be great and we'd all have a working product, and perhaps you wouldn't have to deal with people like me anymore. It'd be a win-win. ;)

My son is grounded for a whole month w/o computer BTW.

Regards,
SVDB

Kudos0

Re: Norton Family is useless

Hi SVDB,

Thanks for the valuable feedback.  You mentioned "...My son is only allowed one hour of computer time per day, yet I found out he uses it way more than that..."  What I’ve heard is some children login again & again using the few seconds right before the program logs them out.  One thing you can try is to add a complicated password for the child’s Windows account, so when the child logs back onto the PC diligently each time, it would create more work for the child to do it every few seconds.

I'll share your suggestions with the team.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Family is useless

@KatieQ: your post describes the situation perfectly.  My next step is to write a script but this is really for Norton to do.

Kudos0

Re: Norton Family is useless

As long as your kid is not an admin, s/he cannot stop services or kill a (background) task, which is how NF typically runs.  The weakness is the Time Remaining popup.  The popup appears as an application, and they can kill an app in Task Manager.  This is what our little hackers are doing.

I built a script that restarts Norton Family as soon as it stops.  It is a bit techy but here is what you do:

1) Create a .bat file  The entirety is below:

REM This script will start Norton Family if your little hacker turned it off
REM Save this file as something non-descript with a .bat file type (so it is not easy to find!)
REM then run it in Task Scheduler under an admin login, so it can't be changed or disabled
REM Also name the Task Scheduler job something non-descript (ie, Process Verification Task)
REM In Task Scheduler, open Properties and select "Run whether user is logged on or not"
REM Also check Run with highest privileges
REM Also change the permissions on the .bat file so only Administrators and SYSTEM
REM can read/edit, otherwise just deleting the file is a workaround for your computer genius

for /F "tokens=3 delims=: " %%H in ('sc query "Norton Family" ^| findstr "STATE"') do (
if /I "%%H" NEQ "RUNNING" (
  net start "Norton Family"
  net start "Norton Family Tamper Monitoring"
  )
)

2) When you create the task, use the settings below.  Windows will look for whenever any task is stopped (an entry in the Windows System log) and then run the .bat file above if the service that is stopped is Norton Family.

I am not 100% sure that this will resolve the situation because there may be other things in play.  Particularly games that are in full screen mode, which also seems to ignore the timer. 

Steve

Kudos0

Re: Norton Family is useless

Just FYI that I tested this and it works perfectly.  No more killing task manager to get around the no more time pop-up.

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