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Norton Family VPN Preventing Use of Cellular data on T-Mobile iphone
I have 3 iphone 6s phones that have Norton Family installed. Two are on a T-mobile plan and one is on Cricket (the Cricket phone works fine). The two on T-mobile can access the internet and utilize apps that use data ONLY while connected to wifi. When the phones are using the T-mobile network, the internet will not connect and apps do not work (ones that require the use of data). If I remove the VPN and uninstall Norton Family, the internet and apps work fine using the T-mobile network and data.
I have uninstalled and reinstalled the apps, gone to T-mobile and they say it's a Norton Family VPN issue. I called tech support and am waiting for a level 2 support person to call me back but I'm not certain they will be able to help me with this. I feel that it is a problem between T-mobile's data/software and Norton Family's VPN/software but I can't figure out a solution. Interestingly enough, the iphone on Cricket with the same software does not have these same issues so that's why I believe it is a T-mobile vs Norton problem.
Any help is appreciated!